Job description

About us

American Leak Detection of the Inland Northwest, Idaho & Montana is the industry leader in non-invasive hidden water leak detection and plumbing repair. Our local, woman-owned company has been proudly serving residential, commercial, and municipal customers throughout all of the Spokane Valley, Eastern Washington, Northern Idaho and Montana since 1994.

Our Hayden, ID location is rapidly growing and has an immediate opening for an experienced Part-Time Dispatcher / Customer Service Representative

Join our Team!

Here's what our teams are saying:

"I like working where my effort is truly appreciated by management. I also like that no two jobs are the same and I really do get to help people – all while getting paid well for my time."

Our company is waiting for you to join our team as a Part-Time Dispatcher / Customer Service Representative.

Benefits:
At American Leak Detection of the Inland Northwest & Montana, we value our team and appreciate their hard work. They are the reason for our success!

• Health Insurance and paid company holidays would be added if hired full time

Job Type: Part-time Monday – Thursday (No Weekends!)
(This role has the potential to work into a Full-time position)

Salary: $16.00 - $18.00 per hour based on experience

As a Customer Service Representative and Dispatcher, you are a key member in upholding our service philosophy to provide the highest level of customer service. Office experience in the Plumbing, Restoration, HVAC, or Construction industries is a plus!

Your Responsibilities as a Customer Service Representative and Dispatcher include:

• Quickly and efficiently answering incoming calls in professional and courteous manner
• Actively listening to the customer to learn about their situation and how we can help them
• Prioritize and coordinate the scheduling and routing of services to our tram of technicians
• Dispatching jobs and updates to technicians in the field
• Coordinate any adjustments in schedule with customers and service technicians
• Provide sales support and recommendations
• Perform other duties as needed which may include cross-training in related positions

The qualifications of a Customer Service Representative and Dispatcher include:

• Strong telephone skills
• Preferred minimum two years Office Admin / Customer Service experience. (Willing to train the right candidate but must be willing to learn and reliable.)
• Experience scheduling and routing teams of technicians
• Detail-oriented with strong data entry skills
• Strong written and verbal communication skills

__________________________________________________________________________________

If this sounds like you, please send us your resume ensuring that it includes a valid phone number and email address in response to this posting.

NOTE: To be considered for this position you MUST complete both of the Skills Tests or your application will be automatically rejected. This position requires attention to detail.

American Leak Detection of the Inland Northwest & Montana is an equal opportunity employer.

This is a job for which women and military-experienced candidates are encouraged to apply.
Open to applicants who do not have a college diploma.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends
• Overtime

Ability to commute/relocate:

• Hayden, ID: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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