Job description

At One Grounds Management we value our employees and their personal goals and aspirations just as much as their work. We hire the most uniquely qualified, dedicated, and energetic employees and we hope you are one of them!

ONE pays for 100% employee and 50% family health premiums, 401(k) Company Match, and Paid Time Off!

Our Strategic Account Managers are a critical component to our client success. This position is responsible for developing and maintaining successful relationships with clients that support the goals for renewal, retention, growth and profitability. Strategic Account Managers work in tandem with production managers and operations staff to ensure that client’s needs are met in a safe and efficient manner and in accordance with the company’s standard for quality. They will own the client relationship and will serve as the primary point of contact for assigned clients. This position will report directly to the Director of Operations.

· Maintains relationship and remains in direct communication with all levels of client organizations to ensure high quality and service expectations are met.

· Leads a team of Production Mangers to ensure that all client contracts are executed per contract standards.

· Assists in developing and implementing account-specific vision, strategies, and creative solutions. Monitors and manages account profitability and drives retention and growth of contract business.

· Acts as primary escalation responsibility for client concerns by proactively assisting in resolving issues with customer service when needed.

· Conducts regular business reviews with clients to assess expectations (to be documented) as well as each production team’s performance to incorporate goals pertaining to quality, maintenance functions, and personnel development.

· Identifies, estimates and presents opportunities for new business and enhancements.

· Monitor the implementation of approved work orders.

· Works in tandem with business development staff to achieve sales goals through referrals and generates sales opportunities within client portfolios.

· Conducts regular scheduled visits to client sites on a quarterly basis to ensure quality and client specifications are being maintained.

· Effectively manages and completes the client transition from the Sales Team to the Operations Team.

· Ensures familiarity with each client’s specifications that each account has a solid communication plan in place and that it is administered successfully. Communicates with production field manager daily on schedules for work on all jobs and assists in prioritizing work.

· Provides client feedback to the Operations Team in a manner that allows the Operations Team to effectively facilitate change / corrective action.

· Travel to and from Company office and client locations, with the ability to attend after hours events when necessary (networking events). Travel is required up to 30%.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Work Location: Remote

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.