Your responsibilities

ThyssenKrupp Aerospace is looking Customer service Rep who will provide customer service and sales support to the supplier base and internal company end-users.

You’ll be responsible for:

• Provide customer service regarding material and order status via phone and/or email.
• Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.)
• Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals.
• Create, update, or maintain various reports regarding issues, orders, and sales results.
• Will complete order entry or quote preparation as needed/assigned.
• Hybrid work environment. 2 -3 days a week working on site.

Your profile

To be considered for this Job, you MUST have:

• High school diploma or equivalent
• At least 2 years of previous customer service experience
• Solid computer skills beyond the basic level
• Strong attention to details
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
• Self-starter, dependable, accepts ownership, drives own goals/performance
• Flexible in scheduling and available for overtime as needed

We prefer you have:

• College degree
• Experience in the aerospace industry, especially in a customer service, sales, or purchasing role
• Bilingual (Japanese, Korean, Mandarin, or as applicable) speaking, reading, and writing skills are an advantage.

Your benefits

In return, we offer a competitive compensation plan that includes medical, dental and vision benefits effective on your first day of the month following your hire date with ThyssenKrupp Aerospace; 401(k) program with match; Generous paid vacation and holidays; option to buy additional vacation days; job training and development; life insurance; short and long term disability; flexible spending accounts; and employee assistance program.

We also value providing employees with various career growth and advancement opportunities.

For more information on ThyssenKrupp Materials LLC,

http:/yssenkrupp-aerospace.com/about-us/career

Contact

If you believe your experience, competencies and attitude are a STRONG MATCH with the above description, we would love to hear from you.

Qualified candidates please apply. Recruiters, Agencies or third parties please don’t contact this job poster. Do NOT contact us with unsolicited services or offers. Only full time positions are available. (Local Candidates Only) Role specific

Become part of the #GENERATIONTK

thyssenkrupp is an international group of companies comprising largely independent industrial and technology businesses and employing more than 100,000 people. Across 56 countries it generated sales of €34 billion in fiscal 2020/2021. Backed by extensive technological know-how, the businesses and all employees develop cost-effective and resource-friendly solutions to the challenges of the future, especially in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future. Under the umbrella brand thyssenkrupp, the group creates long-term value with innovative products, technologies and services and helps make life better for future generations.

Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence”.