PURPOSE:

The Account Service Representative (ASR) is a key member of the sales team responsible for the delivery of effective customer service to all designated customers. Responsibilities include delivering product information; assisting with order processing; tracking shipments; helping with returns; and assisting with internet questions/internet orders. The ASR also serves as a key conduit for customer feedback and information to the sales team.

WHAT YOU'LL DO:

• Answer, track and forward incoming sales calls. May also take inbound customer service calls on an as needed basis.
• Able to handle highly confidential customer information appropriately; shows judgment and uses discretion; responds well to pressure or deadline situations.
• Works closely with account representatives or managers to place orders, identifies specialty item numbers, tracks shipments, authorizes returns according to established procedures, inputs Purchase Orders and promotes/assists with usage of web-based system for order transactions.
• Recommends alternative products or services to exceed customer expectations and to promote add-on sales.
• Arranges special handling of orders and deliveries as needed by working with internal departments including merchandising, uniform services and/or distribution to ensure customer needs are met.
• Follows up with vendors regarding backorders, invoices, product information and pricing.
• Participates in Fit Clinics for rollout of any new uniform programs.
• Provides marketing materials and product information to customers.
• Provides feedback to Account Rep regarding any service failures or other customer concerns.
• Specific knowledge of customer ordering procedures. Must have extensive Galls product knowledge and be able to conduct product research as needed.
• Strong analytical skills.
• Proficient in Galls Intranet, Galls Website, internet, and Microsoft Windows (Word, Excel, Access and PowerPoint).

WHAT YOU BRING:

• Specific knowledge of customer ordering procedures. Must have extensive Galls product knowledge and be able to conduct product research as needed.
• Understands structure of government agencies and/or defense contractors. Prior experience with GSA preferred.
• Must have strong organizational skills
• Strong analytical skills.
• Proficient in Galls Intranet, Galls Website, internet, MACS, Goldmine, Oracle software applications and Microsoft Windows (Word, Excel, Access and PowerPoint).

WHAT TO SEND OUR WAY

• Your application to include your resume or job history, highlighting your education, experience, and skills

Galls is an Equal Opportunity Employer of people from all walks of life, including persons with disabilities and veterans. Galls is passionately committed to diversity and inclusion in all that we do. We invite you to join our team, grow with us and contribute by bringing your authentic, best self to work.

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