Job description

Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!
How you will enjoy your day:
Perform all aspects of Administrative work, including general office duties and coordination with senior management to enhance guest and team experiences.
Work Performed:

• Responsible for responding to guests’ surveys daily through Revinate/Social media and coordinate /assign follow up with department heads/managers. The monthly responses for Revinate & Trip Advisor should be maintained at a minimum of 90% response rate. Guest surveys in which a challenge occurred should have a corresponding ticket created for the department head to review.
• Answer phones and emails and assist guest and team members when appropriate.
• Provide typing, filing, creative and office support for the Resort Senior Management.
• Take responsibility for mailing team birthday and anniversary cards, when needed.
• Respond to all donation requests; issues donations when appropriate after approval by MD.
• Provide editorial assistance to executive staff and other departments as requested.
• Maintain phone contact with all internal departments as needed.
• Handle distribution of all correspondence, reports and mail.
• Set appointments for senior management when requested.
• Assist with recovery stay invitations and ensure proper tracking.
• Issue gift certificates for team members’ celebration and guest recovery.
• Assist with making reservations for other hotel employees as a reciprocal program.
• Assist ownership with their guest and ensure that all amenities are delivered to the rooms.
• During high volume, assist with answering calls.
• Order resort amenities, make reservations as requested per senior Management.
• Assist Scottsdale office when requested with reservation, visits, etc.
• Handle travel arrangements for executives.
• Coordinate and attend meetings as requested and provide meeting minutes.
• Assist with ordering supplies for senior Management.
• Compile and prepare guest survey scores for presentation at operations meetings.
• Maintain confidentiality, use discretion, while dealing with guests, team members and management.
• Other duties as assigned.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

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