Job description

The Scheduling Coordinator is a member of the Property Management department and provides direct support for the market office. The Front Office Assistant is involved in supporting many aspects of field-level property management, included but not limited to resident inquires and providing outstanding customer service to residents.

Essential Functions

• Represents Company in a professional manner as the point of contact in our physical field office.

• Answers phones and gives general information or re-directs to appropriate party.

• Manages general email boxes by giving general information or re-directing to appropriate party.

• Accepts resident payments made in person at physical office location.

• Posts various notices at homes when needed.

• Conducts occupancy and utility checks when needed.

• Schedules landscaping and pool services on all newly internalized rental homes in assigned region.

• Maintains an organized, consistent filing system on share drive, while following Progress procedures.

• Manages service work orders in Yardi and communicates with Field Ops team to ensure work orders are completed in a timely fashion.

• Manages work orders for HOA violations and confirms resident chargebacks.

• Interact with residents in a professional and courteous manner.

• Responsible for maintaining a high degree of customer service and competency level in all resident interactions, whether over the phone or email, through formal written communication or in person.

• Assists in creation and circulation of weekly, monthly, quarterly and annual reporting.

Qualifications

• High School graduate.

• Minimum of one year previous experience in either the single family or multi-family rental industry.

• Previous use of Yardi Voyager a plus.

• Must have a valid Driver’s License.

• Committed to providing outstanding customer/resident experiences.

• Ability to handle confidential information in a professional manner.

• Interacts productively in person and through technology with co-workers, team members.

• Excellent oral and written communication skills.

• Computer literacy, ability to comfortably navigate new technology and competency in MS Office suite a must.

• Detail oriented and able to manage multiple projects all at once.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: One location

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