The incumbent of this position is responsible for: principal support for the Housing Manager and Assistant Housing Manager. The individual will develop a work-flow process and implement systems that will allow for the orderly, timely and professional completion of tasks as required.

SUPERVISION:

Received: Works under the direct supervision of the Housing Manager, and general supervision of the Housing Director.

Exercised: None.

JOB RESPONSIBILITIES:

• Assists with the day-to-day activities of operating a housing facility.
• Provides a wide variety of clerical/administrative support to the site Housing Manager and other housing staff as requested by the Housing Manager. Examples of duties include:
• Filing, typing, copying, scanning and faxing.
• Maintain office supplies and coordinates maintenance of office equipment.
• Manage communications, including emails and phone calls.
• Performs basic, routing accounting functions, which may include recording receipt of payments, generate receipts and make deposits.
• Sort and distribute incoming and outgoing mail.
• Draft responses to routine inquiries.
• Responsible for maintaining effective client relations.
• Must possess a valid driver’s license and be able to travel when needed.
• Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
• Abide by all SNHS Safety policies and procedures.
• Present professional and positive image as a representative of SNHS.
• Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
• Perform other related duties as required.

REQUIRED SKILLS AND ABILITIES:

• The individual will have good communication skills in both oral and written form, knowledge of computers and bookkeeping skills is essential.
• Must be proficient at utilizing Microsoft Office and Excel.
• Prior knowledge of rental software programs a plus
• Demonstrated working knowledge of supportive services and other resources for senior citizens.

EDUCATION AND/OR EXPERIENCE:

• The incumbent will have at least a high school diploma (business college experience a plus).

PREFERRED EXPERIENCE:

• Must possess strong customer service skills. Experience in property management and Boston Post software a plus.

Southern New Hampshire Services is an Equal Opportunity Employer