Job description

Company Overview:

ServiceMaster Advanced Restoration is a disaster restoration company located in Euless, TX. We specialize in disaster restoration related to water, fire, pack out, mold, textiles and reconstruction. We are the largest ServiceMaster company in the state of Texas, and we are continuing to grow.

Position Summary:

This person will be responsible for the administrative management of residential restoration projects through estimation, sketching, invoicing and billing. They will review and develop insurance and non-insurance estimates using field inspection documentation, photos, and scope sheets. This position requires very high attention to detail, the ability to learn multiple programs very quickly, excellent customer service skills, the ability to work in a fast-paced, goal-driven environment, and a willingness to work as part of a team. Experience with Xactimate is highly preferred. Knowledge of Restore365 (DASH) and/or MICA is a huge plus.

Responsibilities:

• Develop estimates including creation of detailed sketches, along with detailed line items in Xactimate to submit for insurance and customer review within a set time frame.
• Provide technical explanations to customers, adjusters, etc. regarding the estimate or scope of work needed.
• Establish and maintain strong customer and insurance company relationships, providing the very best possible customer service.
• Complete and submit estimates and invoices in a timely manner, paying attention to compliance tasks related to assigned projects.
• Review projects daily for missing / incomplete information
• Communicate with insurance companies on assigned projects, providing status updates, answering questions and resolving disputes.
• Must be able to master the details and complete projects within strict deadlines.
• Perform other assigned tasks and duties necessary to support the Account Management team.

Required Qualifications

• 1-2 years experience in Restoration Account Management or Estimation
• Ability to quickly learn multiple software programs
• Very high attention to detail
• High School Diploma or Equivalent
• Software Knowledge Required: Xactimate

Preferred Qualifications

• All of the above Required qualifications plus any or all of the following:
• 2-5 years experience in Restoration Account Management or Estimation
• Software Knowledge Preferred: Restore365 (DASH), MICA, QuickBooks, T&M Pro

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Xactimate: 1 year (Preferred)
• Restoration Estimation: 1 year (Preferred)

Work Location: In person

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