Administrative Assistant/Patient Experience Coordinator
Job description
JOB SUMMARY:
Provides administrative support to the CEO and Administrative team for general office duties at both Texas Rehabilitation Hospital of Fort Worth and Keller. Responsible for assisting with hospital initiatives as directed by CEO. As patient experience representative, serves as liaison between patients/families and hospital staff to improve the overall patient experience.
ESSENTIAL FUNCTIONS:
- Manages routine operations and special projects for the hospital as assigned.
- Handles all correspondence for the leadership team
- Assists CEO in all assigned administrative duties.
- Manages patient experience related duties
- Assists with employee engagement efforts
- Provides clerical support and completes special projects for the Medical Director, Committee Chairs and Medical Staff.
- Maintains confidentiality and confidential information.
- Records, transcribes, and types memos and/or minutes relevant to meetings and committees.
- Keeps calendar and schedules meetings as assigned.
- Types and distributes any necessary letters, memos, and statistical reports.
- Coordinates the flow of information
- Answers the telephone, screens calls, and refers to individuals appropriately
- Maintains and promotes positive image of the facility.
Qualifications
- HS Diploma/GED required; College level education preferred
- Minimum of 2 years of experience in healthcare setting preferred
- Must have experience in handling confidential information.
- Extensive knowledge of office administrative duties.
- Excellent computer skills.
- Excellent communication skills.
- Ability to work harmoniously with other personnel.
- Ability to deal tactfully with, patients, hospital staff and the general public.
- Must be able to follow written and oral instructions.
- Must be able to read, write and speak the English language.
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