Job description

Job Title: Administrative/Intake Coordinator

Reports to: Executive Director and Clinical Director

Assist in the general office and administrative coordination for the clinical activities and services.

Qualifications:

• High school diploma or GED certificate
• Two years in a medical or behavioral health office environment
• Computer skills including but not limited to:
• Internet usage
• Strong knowledge of Microsoft Office and great computer skills
• Exceptional Organizational Skills
• Knowledge of the DHH funded services
• Knowledge of Agency Policy and Procedure
• Must be willing and capable of working as a team member as an effort to improve the quality of the agency.
• Current Driver's license
• Criminal background check clearance
• Drug Test Clearance

Responsibilities:

● Oversee general office and administrative coordination for clinical activities and services.

● Perform all office duties effectively which includes but not limited to: Telephone calls, filing, typing, mail and information processing.

● Complete, submit and distribute required reports with necessary documentation, as requested weekly/ quarterly.

● Does Q&A monitor by making QA phone calls, visits and preparing QA reports by gathering all the state on a weekly/quarterly basis and prepares it for review.

● Coordinates and maintains schedules psychiatrist day including gathering charts, supplies and scheduling follow up appointments.

● Assist MHP& MHS and other staff with form, phone calls, filling, faxing and other needs relevant to the care of the consumer.

● Greet visitors and direct them to the appropriate person. Conduct all intakes from referrals received. Schedule all appointments for new clients and existing clients.

● Maintain clients' records.

● Open, sort and distribute incoming correspondence, including faxes and email.

● Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailed and filing.

● Participates in educational activities and attends monthly staff meetings.

● Maintains strictest confidentiality; adheres to all HIPPA guidelines/ regulations.

● Coordinates and maintains scheduled psychiatrist days including gathering charts, supplies and scheduling following-up appointments.

● Participate and adhere to Q&A meetings and methods.

● Be knowledgeable of and adept at producing effective, clinical documentation of every contact with the recipient.

● Returns calls promptly and keeps scheduled appointments with clients- ensuring continuity of care.

● Participates in data collection efforts supporting the agency's processing client for either new or continued services.

● Abide by all agency Policies and Procedures

● Other duties as assigned by Supervisor.

Skills

• Proven experience as a front-office assistant, or in another relevant administrative role
• Knowledge of computer systems (EMR software)
• Working knowledge of office equipment
• Thorough understanding of office management procedures
• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• Excellent written and verbal communication skills
• Proficiency in MS Office

Physical Requirements and Work Environment:

• Occasional lifting up to up to 25 lbs
• Continuous grasping and repetitive movement with fingers, hands, wrists, and arms
• Continuous reaching, alternating between shoulder level and above-shoulder-level height
• Frequent twisting and bending
• Occasional pushing and pulling
• Occasional climbing of ladder/step stool

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Medical office management: 3 years (Preferred)

Work Location: In person

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