Job description
Enterprise has an opportunity for a Full-Time Call Center Administrative Representative. This position will hold a primary responsibility of providing a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
The Administrative Representative is required to work a schedule of 40 hours per week, 5 days a week; 9a-6pm. Shift times can be flexible and accommodate requests for either 10a-7pm or 11a-8pm if requested during interview process.
- Schedule #1 - Sunday through Thursday, Off Friday & Saturday
- Schedule #2 - Thursday through Monday, Off Tuesday & Wednesday
This position is located at the Fort Myers International - RSW Airport
Pay: $13.00/Hour
We offer a robust Benefits Package including, but not limited to:
- Paid Time Off, starting with 15 Days off per year and 6 paid holidays
- Health, Dental, Vision insurance; Life Insurance; Prescription coverage
- Employee discounts on car rentals, car purchases and much more!
- 401(k) retirement plan with company match and profit sharing
Responsibilities:
Customer Service and Administration
- Daily GPS Inventory and Re-conciliation
- Daily customer service email, response and resolution.
- Answer customer calls – Rate changes, Location Changes, Extension. Etc
- Clear communication with management regarding customer callback requests
- Work past due rentals through multiple rental systems - Daily
- Callbacks -daily
- Incomplete Rentals/Returns – Daily
- Maintain Lost & Found control via Lost Returns Website.
- Log Lost items into system as received.
- Match to customer claims
- Ship lost items to customers.
- Maintain neat lost and found closet.
- Phone conversation regarding Lost Returns process.
Fleet Management and Maintenance
- Process, Tow exchanges, recovery from tow yards daily
- Daily update on Unaccounted units, work with Fleet Supervisor. – Camera research, exit logs, Odyssey information.
- Work with Risk on Failure to return contracts
- Close Pended contracts daily
When necessary, may be asked to assist with License Plates.
- Send daily License Plate dead list to LP Clerk at Admin office.
- Process received plates daily. Physically attach LP to cars and send email requesting holds removed.
- Work LP on hand daily with updated unit location.
- Mail plates to Admin or applicable branches, groups.
Equal Opportunity Employer/Disability/Veterans
Qualifications:
-
Must be at least 18 years old
-
High school diploma or GED equivalent required
- Must be able to read, write, speak and understand English
- Minimum 1 year experience handling basic customer service and office administration functions.
- A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
- Apart from religious observations, must be able to work the following schedule: 9am – 6 pm, 5 days a week with typical days off of Tuesday/Wednesday or a Friday/Saturday.
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.