Job description

JOB SUMMARY:

CBC Education, Inc. is looking to fill a full-time position of Agency Scheduler (AS). The AS is responsible for coordinating and maintaining scheduling for all of CBC’s clients and staff.

BENEFITS:

· Competitive salary

· Paid sick leave and Paid vacation time

· Paid holidays

· Medical and dental insurance

· Eligible for CBC Education Profit Sharing Plan

· The opportunity for the professional growth

· Annual performance reviews

RESPONSIBILITIES:

• Ensure staff hours are scheduled in accordance with company policies
• Schedule appointments (client sessions, meetings, trainings, events, etc.) for Staff
• Add appointments and schedules to the scheduling software
• Monitor client and staff schedules on a day to day basis
• Maximize client hours to fulfill authorized service hours
• Assign and schedule newly hired staff
• Contact families to obtain availability for services
• Maintain up-to-date records for staff and client availability
• Handle schedule change requests
• Document all ongoing call and email logs
• Run reports regarding hours scheduled and provided

QUALIFICATIONS:

• Experience in staffing and scheduling preferred
• Experience in an office-related position
• Excellent verbal and communication skills
• Ability to handle high call volume
• Provide exceptional client services
• Problem-solving skills
• Ability to thrive in a fast-paced office environment
• Strong time management and organizational skills including attention to detail
• Proficiency in Microsoft Word and Excel
• Positive, friendly attitude
• Team player
• Ability to work with multiple departments
• Bilingual in Spanish or multilingual preferred
• Qualified candidates must also successfully pass a background check

Job Types: Full-time, Contract

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location

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