Job description

We are seeking a Policy Payment Specialist in our Topeka, KS or Lubbock, TX office.

AgriSompo North America provides renowned, cutting-edge analytics to address risk and the risk exposures of each of its product lines. Through a deep-rooted commitment to customer service, AgriSompo North America is positioned to make a long-lasting impact on this nation’s farmers and ranchers for generations to come. This job is responsible for the daily processing of Insured Indemnity payments. This role will work closely with various departments throughout the organization to ensure accurate and prompt payment to Insureds. Additionally, this position provides support to internal and external customers in regards to claims payments.

Essential Duties & Responsibilities

Job Responsibilities

This list is meant to be representative, not exhaustive nor imply that these are the only duties to be performed by the incumbent in this job. Some incumbents may not perform all the duties listed or may perform related duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

All job duties may or may not be performed by all job incumbents, may vary dependent on assigned department.

• Daily processing of Indemnity payments including reissuing any payments.
• Assist internal and external customers with any questions regarding the mailing process and tracking information.
• Ensure that special circumstances, including TOCs and AOIs, have been correctly applied.
• Ensure banking information for insured direct deposits is entered timely and accurately.
• Other duties as assigned.

Position Requirements

Education

High School Diploma, equivalent or equivalent experience

Experience

Required – MS Excel Skills

Required – minimum of 1 years in a previous office setting, Customer Service experience,

Required - Experience in Crop Insurance Indemnity payments

Knowledge, Skills, and Abilities

• Strong attention to detail and the ability to perform complex functions.
• Ability to work independently and as a team.
• Exceptional analytical and problem-solving skills.
• Ability to multi-task and complete tasks in a timely manner.
• Ability to provide excellent customer service and develop strong working relationships with internal and external customers.
• Proficient in using standard desktop applications such as Microsoft Office applications with a strong emphasis on advanced MS Excel skills.
• Work effectively in a fast-paced environment.
• Proficient in researching and understanding RMA guidelines and requirements.
• Bring to the attention of the department Director any business activity which is not in compliance with federal, state, or local laws or the highest standards or business ethics and integrity
• Become proficient in the use of all necessary software applications, policies, & procedures.
• Respond to all requests promptly and with an accommodating attitude.
• Always maintain a positive and professional attitude with customers both internal and external.
• Communicate, face to face in events, clearly, openly, and effectively with Agents and co-workers both verbally and in writing.
• Continually assess current processes to look for ways to create efficiencies.
• Bring an innovative mindset to address daily issues.
• Provide a positive corporate image with the company and in public.

Physical Requirements & Work Conditions

Physical Demands & Requirements

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Environmental Conditions

The work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job.

The physical environment requires the employee to work inside where there are limited extremes to heat and/or cold; moderate noise; a normal office environment.

Travel may be required for trainings and meetings—up to 15%

Sompo North America offers a competitive compensation and benefits package commensurate with experience.

Sompo North America is an equal opportunity employer committed to a diverse workforce. M/F/D/V

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Lubbock, TX 79424

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