Job description

Airport Station Manager

Lancaster Regional Airport

Lancaster, PA

The Landline Company

Landline.com

About Us:

Landline is building the airport of the future, designed for affordability, accessibility and convenience. Major US airlines partner with us to provide their customers with a premium multimodal travel experience on our state of the art motorcoaches. Landline's industry-first platform allows airlines to leverage the seamlessness and affordability of ground transportation to add sustainable, dynamic new routes to their networks without sacrificing on quality or customer experience. Today, Landline operates multimodal networks on behalf of American, United, and Sun Country Airlines. We're backed by top tier venture and travel investors and are fundamentally reshaping the way every consumer thinks about the travel day.

Our Values:

Be obsessive about the needs of our customers. Operate with kindness, integrity and ingenuity. Take care of each other and ourselves. Care for our communities.

The Position:

We are looking for a Station Manager to join our team! In this role, you will be responsible for overseeing all of Landline's customer-facing operations on behalf of American Airlines at the Lancaster Regional Airport.

Responsibilities

• Oversee all customer-facing operations at our station
• Hire, train, and evaluate employees and maintain standard operating procedures for all team members
• Clearly communicate company and operational performance standards to team members and drive achievement
• Maximize operational performance by driving a safety-first culture and ensuring alignment between teams at different locations
• Effectively communicate goals, opportunities, and challenges to company leadership
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Maintain company property to standards
• Represent the Landline brand and be an example of our customer-first principles
• Resolve escalated customer complaints

Skills

• Bachelor’s degree in relevant field or equivalent education
• 5 years of management experience in an operationally intensive, shift-based business
• Previous commercial aviation or ground transportation experience is preferred
• Experience working with an airline Passenger Service System is preferred
• Proven success in a team environment
• Ability to prioritize tasks and manage multiple projects simultaneously
• Well-developed leadership skills and the ability to motivate team members working toward a common goal
• Positive attitude and strong work ethic
• Excellent verbal and written communication skills
• Ability to carry out safety-sensitive Ground Security Coordinator functions when needed
• All other duties as assigned

Benefits:

• Full range of insurance benefits for full-time employees
• 401(k) for full-time employees
• PTO for full-time employees
• Paid sick leave for part-time employees
• Free travel privileges on our buses for all employees and their families
• Flight benefit privileges for all employees with our partner airlines

This is a Safety-Sensitive Position subject to random drug and alcohol testing under FAA guidelines:

• Must complete a pre-employment drug screen, comprehensive background check and/or fingerprinting to comply with company security requirements
• Must successfully complete TSA-mandated criminal background check to qualify for access privileges to the airport security identification display area (SIDA)

The Landline Company is an Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Lititz, PA 17543: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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