Associate AR Coordinator

Start Date: ASAP

Pay Rate: $17.25-19/hr

Contract Length: 4-6 month Contract to hire

Worksite Location: Reno, NV 89521

Schedule: Training 2 weeks M-F 8-4, 9-5 - Hours of Operations M-F 8am-5pm

Job Summary:

The Client Resolution Coordinator is responsible for documentation, negotiation, settlement, and recovery of unaccompanied baggage and household goods claims in accordance with established program criteria.

Primary Objectives:

Timely, accurate, and complete execution of assigned responsibilities.

Accurate, timely, and thorough entry of records in proprietary systems.

Identification and resolution of discrepancies using appropriate reporting tools and within required timeframes.

Effective communication and collaboration with service members, vendors, and Transportation Service Providers (TSP).

Duties and Responsibility:

Maintain department KPIs and accuracy ratings as defined by the department.

Enter voucher payable and shipment information and updates into various computer systems.

Contact inspectors and repair companies as needed.

Authorize repairs, replacement, or cash settlement as required.

Negotiate fair and equitable settlements with service members as needed.

Subrogate charges to responsible parties upon client resolution settlement with service members.

Receive and process finalized files in the event of subrogation.

Prepare invoices for claims management services, Transportation Service Providers, and insurance companies.

Review claim charge backs for assigned business units.

Issue credit memos to customers as required.

Assists in clearing collections issues such as credit memos, debit memos, and short pays.

Research, resolve, and correct or escalate discrepancies.

Receive and respond to customer calls and correspondence, provide excellent service, and escalate concerns as needed.

Prepare, review, and distribute reports as directed.

Maintain timely contact with customers, agents and TSPs.

Update schedule, logs, and tasks daily.

Other duties as assigned

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.