Job description

"Enriching the community through lifelong learning and discovery"

Do you want to accomplish important things in and for our community? Do you believe that libraries can change lives? If so, join our team of dedicated, passionate individuals. Excellent customer service is the number one priority for all ACPL positions. At ACPL, we believe that every staff member plays a key role in delivering top quality service to the residents of Allen County. We are seeking individuals who are interested in helping ACPL further our mission of enriching the community through lifelong learning and discovery.

The Assistant Manager for Information Services is responsible for assisting the Information Services Manager with managing staff, projects, customer service, information services scheduling and all related activities, public computer/technology services and other public service needs of the Main Library’s Information Services Department.

You will be successful in this role if you are able to adapt to changes, work quickly in a fast-paced environment and embrace challenges with creativity while fostering relationships and partnerships in a diverse community to advance ACPL’s mission.

Click here to see the complete job description.

This is a full-time exempt position. The candidate will work a mix of days, nights and weekends.
Overview of Essential Functions

• Assists in planning, organizing, administering, and evaluating the activities of the department and its staff.
• Schedules Children’s and Teen departments’ desk schedules with support from Children’s Services and Teen Services managers.
• Serves as supervisory and scheduling backup to the Information Services Manager for Public Service adult and circulation services points, as needed.
• Supports “ASK a Librarian” service and all aspects of telephone and online reference services.
• Collaborates with the Adult Services Manager and Assistant Manager and the Collection Services Manager on collection maintenance activities as they relate to the Information Services department.
• Supports department staff training and professional development; administers discipline as required.
• Contributes to the overall quality of service within the department, Main Library and ACPL by developing and coordinating work teams and by reviewing, recommending and implementing improved policies, procedures and services in relation to best practices and the changing needs of the community.
• Assists in developing and implementing goals, objectives and work standards for the department.
• Assists patrons with reference questions in person, by phone, and virtually.
• Assists patrons with use of public equipment, computers, and the Integrated Library System (ILS).
• Handles customer service escalations in the absence of the Manager.
• Assists in the preparation and distribution of reports and statistics on department activities.
• Participates in Library meetings and project teams as well as represents ACPL in meetings with representatives of professional, business and community organizations.
• Maintains awareness of current library trends and developments through professional reading, conference attendance and organization participation.

Required Qualification

• Master’s Degree in Library Sciences
• Two (2) years of professional librarian experience; OR an equivalent combination of education, training and experience.
• Valid Driver’s License.
• Must apply for and maintain Indiana Public Librarian Certification, earning 75 LEU's (Library Education Units) within five years. For more information click here.

Compensation & Benefits

• Compensation starts at $47K per year and goes up from there based on previous work experience.
• Comprehensive benefits package - including medical, dental, vision, life & long-term disability insurance
• Flexible Spending Account/Health Savings Account
• Two (2) weeks of cumulative sick leave
• Four (4) weeks accrued vacation
• Paid Holidays
• Library paid retirement fund (PERF)
• Deferred compensation plan option (457b)
• Employee Assistance Program (EAP)
• Variety of voluntary insurance plans
• Wellness bonus opportunity including free subscription to Headspace
• Gym membership reimbursement
• Relocation allowance

Applications will be accepted until 4:00pm Friday, November 11, 2022.

Everyone belongs at the Allen County Public Library. We are on a mission to recognize, cultivate, and celebrate diversity. We offer collections, services, programs, assistance, and spaces that enrich and reflect our community. We are committed to nurturing an inclusive workforce and establishing ourselves as a communal space of respect, safety, and service. All are welcome to pursue lifelong learning and discovery at ACPL regardless of identity, origin, ability, religion, race, culture, socioeconomic status, age, or other differences.

The Allen County Public Library is an equal opportunity employer.

Job Type: Full-time

Pay: $47,000.00 per year

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