Job description

Responsibilities:

• Respond to complex inquiries from a variety of customers.
• Recognize that each customer group (agents, brokers, policyholders, internal audit/compliance) has a different level of understanding of the product and respond accordingly.
• Analyze non-routine problems and communicate effectively by telephone, letter, or email with agents, policyholders, and employees of other sections and departments.
• Process a variety of premium and file maintenance transactions to apply and reverse premiums, process mode changes, cancellations, lapses, and other transactions as relates to billing and collection.
• Research and resolve complex suspense items under assigned desk code for reconciliation purposes, report total out-of-standard suspense items weekly.
• Work closely with Accounting Operations team to clear all out-of-standard suspense items.
• Maintain accurate, well-documented case files.

Requirements:

• 1 + years of relevant experience in the insurance industry preferred.
• High school diploma or equivalent (GED) required. Some college preferred.
• Knowledge of AGNIS and VFLEX systems, or equivalent policy admin system experience with a willingness to learn new systems.
• Strong oral and written communication skills and customer service technique.
• Ability to use sound judgment and make decisions. Must have the initiative to take responsibility for work assigned and complete it with minimal supervision.
• Strong PC skills including Word, Excel, and AWD. Ability to learn new systems as required.
• Good interpersonal and relationship building skills. Ability to interact with other team members, external customers, agents and management in a professional manner.

Job Type: Full-time

Pay: $12.95 - $28.02 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Brentwood, TN 37027: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Accounts payable: 1 year (Preferred)

Work Location: Hybrid remote in Brentwood, TN 37027

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