Be more than just an employee. Join New Era's growing team and experience a corporate culture that promotes personal and professional development. We are looking for team members to contribute to and deliver our mission to "securely connect people, places, and information in a rapidly changing digital world." Work alongside the finest team of highly skilled and industry certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications.

New Era Technology is a global IT integrator with 2,500+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 9,000 customers.

We are currently seeking to hire an AV/VA Support Specialist. The AV/VC Support Specialist role will support and collaborate with the customers management team and other departments to deliver an array of managed services surrounding the utilization, operation, and implementation of Audio Visual/Video Conferencing.

Qualifications:

Intermediate to advanced understanding of AV technologies including setup, configuration and operation of complex audio/video/control/UC systems and backend IT/networking infrastructure

Demonstrates intermediate to strong technical skills in Networking - TCP/IP, routed networks, video/audio across IP, and issues which can disrupt video/audio traffic

Ability to multi-task and manage several different projects at a time, mentor others, a solid work ethic and exceed customer expectations

Strong troubleshooting ability; can take steps on their own to isolate issues and determine root cause through investigative analysis in environments where the candidate has little knowledge/experience/documentation

Excellent communication and interpersonal skills when and interacting with employees, clients, and colleagues with the ability to work effectively with all levels of the organization

Must be capable of independent problem-solving and self-direction

Knowledge of signal flow for audio, video and control

Proven ability to balance multiple tasks with changing priorities

Strong organizational skills and excellent attention to detail

Demonstrated customer service focus and client communication skills

Excellent interpersonal and communication skills; capable of writing justifications, training users in complex topics, documenting procedures, documenting use cases, and interacting positively with other staff and management

Experience and support of UC platforms Zoom, Webex, Webex Teams & MS Teams.

Experience and support of various production systems, CMS, Codian MCU, VQ, Condeco, TMS, Cisco Telepresence, Cisco Room Kit, Vbrick Rev, Appspace, Ubicast, Lightware, Crestron, Various Mic Solutions, but not limited to.

Experience in Editing using Vbrick Rev, Final Cut, etc

Experience in Production using Tricaster, LED Lighting, 4K cameras, etc

Certifications: CTS

Responsibilities:

The AV/VC Support Specialist role will support and collaborate with the customers management team and other departments to deliver an array of managed services surrounding the utilization, operation, and implementation of Audio Visual/Video Conferencing

As a result of COVID-19, this role will facilitate the customer's AV/VC needs both in-person and virtually

Own, support, maintain and troubleshoot industry leading AudioVisual & control systems for customer's conference rooms/centers, multipurpose rooms, Unified Communication (UC) & cloud platform

Perform routine in-person & remote preventative maintenance testing and problem diagnosis of fully integrated, state-of-the-art AV/Control systems comprising of but not limited to video & audio conferencing, video switching, digital video transport, projection, sound & microphone reinforcement, audio distribution, scheduling panels, etc

Assist with customer meetings/functions that require use of existing AV infrastructure including but not limited to audio & video conferencing, webinar's & webcasting, visual display, and control system operations (Crestron, Cisco, etc)

Setup, run and breakdown of live events and affiliated AV equipment

Prepare and stage systems for Quality Control testing as applicable

Responsible for troubleshooting hardware and applications, providing technical support & problem solving

Work with IT and cross-functional business partners to support scalable and leading-edge A/V systems

Collaborates with Desktop Group, Systems Administrators, Facilities, Voice Operations to ensure customer satisfaction

Works with external/internal teams to plan, implement and support global office builds & integrations as needed

Provides timely resolution of problems or escalation on behalf of customer to technical staff or management

Provide client training as needed

Exhibits a high level of professionalism and is passionate about providing outstanding customer service

Document's status of issues and provides updates to management, team and end users

Maintains standard operating procedures, best practices and customer service guidelines

Drives quality and adherence to best practices within the team

This is an onsite position in NYC 5 days a week paying a salary range of $85 to $95k.