Job description

Automotive Service Advisor

Professional Service Advisor with strong customer satisfaction skills needed to join our team. We offer competitive pay and benefits and opportunities to grow with us, as well as excellent working conditions.

We want our Service Advisors to fully understand the sales process involved with advising service customers about how to properly repair and maintain their cars. He or she must have an outgoing personality with expertise in developing relationships and trust and must be able to provide excellent CSI scores. Bi-Lingual in Spanish is a Plus!! Candidates must have a valid and clean NY driver’s license.

We offer:

• An excellent bonus structure
• Unlimited income potential- Pay plans are based on salary PLUS commission
• Great working conditions
• Paid vacation
• Employee Assistance through NextGen EAP
• Employee discount and rewards programs
• Discounted vehicle purchases

Responsibilities

• Interprets the customer's description of symptoms
• Clarifies description of problems so the mechanic can repair the problem correctly
• Translates complicated terminology into language the customer can understand
• Works with our customers to schedule service
• Verifies warranty and service contract coverage
• Develops estimates by costing materials, supplies, and labor, including deductibles, and sets expectations for cost and completion
• Prepares repair orders
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Arranges service or repair and sets expectations for cost and completion
• Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations
• Ensures that the required documentation is complete and follows regulations and standards
• Attends all staff meetings, training, and educational classes as required
• Greets all customers entering the service area with a friendly, professional attitude, answering any questions and/or directing them to the appropriate person or location
• Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)

Qualifications

• Must fully understand the sales process involved with advising service customers about how to properly repair and maintain their cars
• Must be computer savvy, including fluency with Reynolds and Reynolds or ADP, basic Microsoft Office knowledge, internet proficiency, and familiarity with state-of-the-art automotive computer software (such as MPI, manufacturer’s websites, etc.); Reynolds and Reynolds's experience is a huge plus
• Must be highly organized with excellent communication skills.
• Professional appearance and demeanor
• Must have an excellent attendance record and a commitment to being on time
• Must have a valid and clean NY state driver’s license
• Must have an outgoing personality (a "people person")
• Must demonstrate expertise in developing relationships and providing excellent CSI scores
• Strong organizational skills and the ability to effectively multi-task
• Must be able to address and answer customer requests via phone, e-mail, and text

Job Type: Full-time

Pay: $75,000.00 - $110,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Freeport, NY 11520: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.