Automotive Service Advisor/Writer for Jay Wolfe Toyota Kansas City
Job description
Jay Wolfe Toyota is looking to hire an Automotive Service Advisor/Writer for our rapidly growing Tiffany Spring location.
Automotive Service Writer/Advisor Job Responsibilities:
- Service Advisors/Writers greet customers and assist them with their inquiries
- Automotive Service Advisors/Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle
- Consult with customer on applicable service specials
- Service Advisors/Writers prioritize required services and are prepared to provide options upon request
- Document declines for services and ask for follow-up on future service considerations
- Keep customer informed on completion times, service expenses, and possible changes
- Service Advisors/Writers remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Spend quality time building relationship with the customer.
- Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
Service Writer/Advisor Job Requirements:
You will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor/writer:
- Previous automotive service advisor/writer experience preferred, not required
- Outgoing personality with expertise at developing relationships (i.e., a “people person")
- Basic MS Office knowledge; computer software and internet proficiency
- Valid U.S. driver's license
Must have previous Automotive Service Advisor/Writer experience.
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
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