Job description

Genesis Automotive Group is a family owned and operated company in St. Clair Shores, MI. We are the proud owners of Genesis Cadillac, Genesis Alfa Romeo, Genesis Chevrolet, Genesis Collision Center, and four-time winner of the Detroit Free Press Top Workplace Award. Currently looking to add an experienced Service Concierge to the team. At Genesis you will enjoy a rewarding career in a fun team environment and the following benefits:

• Benefits start day one for Full-time employees
• Health Insurance through Blue Cross Blue Shield of Michigan and Blue Care Network
• Dental, Vision, 401k (5% Match), and Ancillary benefits through Aflac
• Company paid life insurance policy
• Holiday Pay
• Paid Weekly
• Competitive compensation plans
• Paid Training and on the job training
• Employee discounts of vehicles and service
• We promote continued education
• Referral bonuses for written leads
• Company provided uniforms
• Consistent work schedule
• Eligible for bonuses based on performance

We value our employees and are always seeking to provide internal growth opportunities when available.

Qualifications:

• Self-starter mentality and ambitious spirit preferred
• Phenomenal communication skills with customers and team members
• Professional, well-groomed personal appearance
• Clean driving record and valid driver’s license
• Motivated and Positive Attitude
• Good communication skills
• Clean well-groomed appearance
• Valid driver’s license
• Pass a DRUG TEST

Job Responsibilities include:

The Customer Care Representative handles all incoming customer traffic for the service department, schedules appointments, makes outgoing calls to customers who have recently had service to their vehicle, along with several other tasks.

• Responsible for handling incoming calls for service with professionalism and care
• Assists customers with setting up appointments for vehicle servicing
• To greet customers as they walk-in to the service department and direct the flow of customer traffic
• Responsible for creating a great customer experience from the time they schedule their service to the time they pick up their vehicle
• Responsible for initiating calls & emails to recent customers for follow up on their recent service experience
• Works as support for the Service Department to provide highest level of customer service to all customers
• Responsible for collection of any customer information and paperwork
• Position involves building great relationships and working hand and hand with the service team to provide an unmatched experience for our customers
• Must be able to consistently self-manage, self-motivate, and multi-task
• Nurture enriching relationships to build clientele for life
• Follow-up with buyers to ensure successful referral business
• Report directly to the Service Manager regarding objectives, planned activities, reviews, and analyses
• Bring your ‘A game’ along with a positive attitude to work with you every single day

Physical Requirements:

• Required to stand and sit for an extended period
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus

Work Schedule:

Monday - Friday 7:30 AM to 6:00 PM

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Ability to commute/relocate:

• Eastpointe, MI 48021: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

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