Back-end/Charge-off Account Manager
Job description
If you join our team as a Back-end/Charge-off Collections Account Manager, you may be eligible for a
$2,000 SIGN-ON BONUS!!!
Tidewater Finance Company, located in Virginia Beach, VA has a full-time position available for a Back-end/ Charge-off Collections Account Manager. We provide diverse lending solutions for our dealer network while promoting employee integrity, teamwork and an uncompromising level of customer service.
The position requires the following qualifications:
- Back-end collections experience and/or charge-off collections experience
- Subprime collections experience a plus
- Strong problem-solving skills and negotiation skills
- Ability to multi-task in a fast-paced environment with a strong attention to detail
- Excellent verbal and written communication skills
- Customer service and results oriented
- Ability to function in a team atmosphere as well as independently
- Proficient with Microsoft Office, including Excel
- Working knowledge of Fair Debt Collection Privacy Act (FDCPA)
- Litigation knowledge a plus
- POTENTIAL TO WORK REMOTELY
Responsibilities include but are not limited to:
- Employee will have access to personal identifiable information (PII) and business confidential information
- May be required to handle cash or process payments for customers or vendors
- Collection of 30+ delinquent and/or Charged-off accounts
- Negotiation for account resolution to include possible settlements
- Perform basic and advanced skip tracing with the use of internal and external resources
- Prepare accounts for legal litigation
- Other duties as assigned
The standard hours for this position are:
Monday through Friday, 8:00 am to 5:00 pm. There is a requirement of one late night per week, 10:00 am to 7:00 pm and two Saturday shifts each month, 8:00 am to 12:00 pm. Additional hours may be required as necessary.
Tidewater Finance Company offers a competitive salary as well as a comprehensive benefits package to our full-time employees including:
- 40 vacation hours after 6 months of employment, 80 vacation hours after 1 year of employment
- 6 paid holidays as well as an anniversary holiday and birthday holiday benefit
- Paid personal and sick leave after 90 days of employment
- Health, dental, life and disability insurance as well as AFLAC supplemental insurance
- A 401k plan with a company match after 6 months of employment, however, we have quarterly enrollment periods
To apply please visit our website at www.TidewaterFinance.com and click on our Careers page.
Tidewater Finance Company is an equal opportunity employer in all aspects of employment without regard to race, age, sex (including pregnancy), marital status, religion, disability, genetic information, military status or any other characteristic or status protected by law.
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