Banking Call Center Agent/CSR

Full Time
Milford, OH
Posted
Job description
  • Receiving or making a high volume of calls from or to customers.
  • Striving to achieve first call resolution and maintain the quality of service provided by the call center.
  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
  • Responding efficiently to customers and creating a positive experience.
  • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
  • Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • On call

Experience:

  • Customer service: 1 year (Preferred)
  • Call center: 1 year (Preferred)
  • Banking, Finance and insurance: 1 year (Preferred)

Work Location: On the road

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