Job description
Dark Matter Coffee Barista Position Description
A DMC barista excels in the areas of:
Customer Experience
A DMC barista excels in the areas of:
Customer Experience
- Makes each customer welcome, greets each customer as they arrive and bids farewell as they leave
- Takes an empathetic approach to cafe operations
- Meets all customer inquiries with kind and genuine explanations; creates a safe and open environment for exchanging thoughts
- Curates musical choices tastefully to create good vibes, taking into account such factors as the time of day and present audience
- takes pride in being a member of the DMC family
Teamwork
- Arrives on time, ready to work; has a range of available hours
- Communicates openly with coworkers; anticipates the needs of others based on changing demands of the cafe
- Is self-motivated to practice bar skills, engage customers, and initiate side work and cleaning tasks
- Takes personal responsibility for being an exceptional member of the team
Knowledge
- Possesses a natural curiosity and actively seeks new information to develop an adaptive command over our ever ever-changing portfolio
- Fills out at least one QC report at every opportunity (at least one per shift); tastes everything ever served and/or sold as retail to expand palate and coffee knowledge
- Hypothesizes and experiments; invite everyone around to taste and partake in discussion
Technical Skills
- Balances flow of positions on the floor (register, barback, bar, etc.)
- Maintains cleanliness of work areas even during busy hours
- Proficiency over espresso bar and brewing skills, including handcraft methods
- Practices and builds skills to cultivate confidence and consistency
As a DMC barista, you are a bridge connecting the world of Dark Matter to the World at Large. Be prepared to smile, learn, engage, and grow. DMC baristas are coffee rockstars with hearts of gold.
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