Job description

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!

JOIN OUR TEAM
Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 11 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 13 extraordinary brands of the most sought after luxury cars.
Our BMW Westlake dealership in Thousand Oaks is seeking a BDC Service Concierge/Sales Assistant. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by providing key assistance to management and sales department and actively coordinates vehicle tracking.
Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

WHAT WE OFFER

• Professional development and opportunities to grow within a well-respected company
• Competitive Pay
• Health Insurance Coverage (medical, dental, vision, and life)
• Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Flexible Spending Account
• Paid Time-Off (vacation pay, sick pay, holiday pay)
• Parental Leave
• Employee Perks (sports games, theme parks, etc.)
• Employee Referral Bonus Program

• Compensation will be based on experience and skill level.
• To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Responsibilities:
Effectively Assists Management in Department Scheduling, Planning and Customer Service:

• Actively shares responsibility with the sales manager
• Regularly attends sales meeting and assists in preparation.
• Assists Sales Mangers with proactive planning and implementation of various projects.
• Ensures that dealership policies and procedures are followed by salespeople.
• Provides administrative support as needed for the Sales department.

Effectively Assists Service/Sales Department With Administrative Tasks:

• Arranges for new sold vehicle arrivals to be ready, clean, trouble free with sold tags.
• Prepare vehicle for appointments clean and ready for presentation with VIP hang tags.
• Assist team with sales process.
• Gather documentation to assist the salesman through the sales process.
• Answer department calls. Transfer calls and/or take messages with a phone log. Enter notes in the CRM.
• Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location. Assists with service traffic flow and parking.
• Records customer's name, VIN, tag number, mileage, existing vehicle damage and any other required information as per Dealership standards upon customer arrival.
• Consistently reviews and calls Mastermind service appointments.

Qualifications :

• Experience; Required: Minimum of 5 years in position of Sales Consultant or similar positions in automotive industry.
• Education; Desired: H.S. Diploma/GED/ or Equivalent
• Excellent interpersonal and customer service skills.
• Strong verbal and written communication skills (Bi-lingual in English and Mandarin/Cantonese or other language is an asset in this position).
• License Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record.
• License Required: Current California Sales License.

Degree/Diploma : High School Diploma/GED : Desired Licenses Required : Valid CA Driver License, Valid CA Sales License
Location: 3645 Automall Drive, Thousand Oaks, CA 91362

Location: 3645 Automall Drive, Thousand Oaks, CA 91362

Job Type: Full-time

Pay: $15.50 - $21.00 per hour

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