THE TEAM YOU WILL BE JOINING:

• Fortune 500 media and network communications company
• Dedication to providing quality service and value by exceeding customer expectations
• Expanding national footprint in 41 states
• Rich history of growth and diversification

WHAT THEY OFFER YOU:

• Culture: Environment of flexibility, success and accountability
• Growth: Exceptional personal and professional growth potential
• Opportunity: High visibility to senior leadership
• Stability: Emphasis on developing and retaining top talent

WHERE THIS POSITION IS LOCATED:

• Stamford, CT

WHY THIS ROLE IS IMPORTANT:

• Actively and consistently, support all efforts to simplify and enhance the customer experience.
• Lead the creation and delivery of engaging support content that both captures the customer’s interest and allows them to self-service with little effort.
• Manage the development of retail content and collateral to be featured across Spectrum Retail Stores.
• Work with Marketing and external agencies to produce all relevant content and videos.
• Leverage a foundational knowledge of Charter’s products and relationships with subject matter experts to review and edit content, making certain it is accurate and relevant.
• Collaborate with Marketing and Product to ensure a consistent brand tone in all customer communications.
• Deeply engage with the Customer Care and Product teams to identify current customer pain points and quickly develop new content, particularly as part of new product introductions.
• Support service alerts with the timely delivery of critical information and tips for affected customers.
• Write clear and persuasive copy for different media platforms.
• Revise, edit and proofread content according to style and guidelines.
• Work directly and effectively with business leads and designers in collaboration to develop and improve copy and participate in team collaboration and peer content sessions.
• Collaborate with publishing team on business requirements for publishing tools (Content Management System).
• Communicate effectively with team members to seek information and resolve questions regarding any aspect of projects.
• Must have knowledge of standard concepts, practices, and procedures of writing copy for print, Web, and audio-visual media.
• Blend an array of ideas and concepts into a single cohesive message while maintaining the voice of the business.
• Other duties as requested.

THE BACKGROUND THAT FITS

• Ability to understand English and Spanish
• 5+ Years of copywriting/editing experience
• 4+ years’ experience in developing self-support and online training content
• 2+ project management experience preferred
• Knowledge of content management systems and graphic deign
• Possess great attention-to-detail, adaptability, and time management skills
• Experience and comfortability in a collaborative environment and independently
• Creative and innovative thinker
• Tech savvy
• Experience managing multiple projects while coordinating efforts across a variety of functional areas