Position Summary: This position is responsible for driving sales, and a flawless guest experience for Travel Advantage Network (TAN). Its primary function is to drive revenue and customer experience targets via inbound and outbound calls. This is a collections and customer service position that requires the ability to build customer loyalty while meeting and/or exceeding strict sales targets each month

Position Goals and Responsibilities:

• Ability to make a strong 1st impression by building rapport over the phone with each client
• Strong ability to persuade clients through benefit-based selling to drive revenue targets
• Meet and/or exceed monthly revenue targets
• Assist clients via inbound/outbound calls daily with collecting maintenance fees in addition to payment arrangements
• Accuracy is imperative along with multi-tasking while speaking with clients
• Ability to learn and retain detailed portfolio of properties and operate a complex data base
• Remain current on all properties in the TAN portfolio, and promotions currently being offered
• Resell the value of the program to educate guests about all facets of their membership and the benefits
• Conduct “comfort” calls to address client concerns and increase client satisfaction and to reduce retention
• Prepare and maintain accurate up-to-date client records, detailing all account activity through web-based program

Secondary Goals and Responsibilities:

• Provide resolution to client inquiries contained in the Vacation Service/Web Feedback mailbox
• Assist clients with booking travel and/or existing reservations via web chat
• Assist clients via inbound/outbound calls daily to aid with booking travel or pending reservation

Education/Experience

• 1-2 years of experience in a Sales or Collections environment responsible for achieving a revenue target
• Call Center experience preferred

Computer Skills:

• Microsoft Word
• Data Entry

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk; primarily on the phone/ at a desk for long periods of time.

Travel Advantage Network is an equal opportunity employer.