Are you looking for an opportunity to work with people? Do you have a love for customer service and helping others? Do you have a need to give back to the community?

ESSENTIAL FUNCTIONS

• Assist all staff in taking responsibility for all equipment and supplies used, helping maintain good working conditions, inventory, and clean-up after all activities
• Ensure all staff are at their assigned posts and report any discrepancies (scheduling conflicts) to the proper department
• Follow all YMCA safety and personnel policies
• Monitor facility use, ensuring appropriate use of equipment and safe, appropriate behavior. Deescalate high-tension situations in a civil manner
• Ensure those present have followed the correct sign-in protocol
• Maintain positive relationships with members, participants, and other staff. Model relationship-building skills in all interactions
• Maintain a clean facility appearance at all times. Performs custodial duties as assigned, and when issues arise
• Troubleshoot facility and/or equipment issues and ensure safe operation or remove from use until resolved. Report any maintenance or repair needs to the appropriate director
• Serve as leader on duty for emergency situations. Maintain and distribute first-aid supplies as needed; follow established YMCA policy and guidelines in the event of accident or injury
• First point of contact for all membership-related concerns, following up with the proper YMCA leader
• Serve as back-up Front Desk Staff; give cause-driven tours to all prospective members that come into the facility
• Responsible for the opening/closing of the branch facility, as well as monitoring security procedures and facility operation during the assigned shift
• Other duties as assigned

LEADERSHIP COMPETENCIES (LEADER)

• Communication & Influence
• Critical Thinking & Decision Making
• Emotional Maturity

QUALIFICATIONS

Education and Experience

• Minimum 21 years of age
• High School Diploma or equivalent required
• Minimum six months' supervisory experience in customer service or related field required

Skills

• Good communication and problem-solving skills
• Ability to assume a positive, visible presence in the facility

PHYSICAL DEMANDS

• This individual may be required to stand for extended periods of time while demonstrating physical stamina and agility
• Ability to climb ladders to perform minor maintenance duties