Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a great Business Systems Analyst do?

The Business Systems Analyst – Professional is a second-tier position on Fiserv’s Mobiliti team. The role requires the candidate to process a specified volume of large projects while leveraging their abilities to collaborate, coordinate and implement mobile upgrades in a timely manner. A successful candidate can work independently, and as a member of a team, enjoying a fast-paced, problem-solving environment. The ideal candidate is analytical and capable of meeting the expectations of Fiserv’s financial institutions and management team.

What you will do:

• Under direct supervision, support multiple client implementations for Mobiliti customers across various Fiserv platforms.

• Under direct supervision, this role will work to upgrade Financial Institution mobile apps in mass based on new product features and/or OS mandates.

• Participates in client kickoff, requirements and data gathering sessions.

• Assists clients with their overall branding process to include providing guidance regarding designs, logos and imaging.

• Performs basic testing, troubleshooting and repeatable maintenance functions.

• Creates cases to document customer requirements, track implementation statuses and defects, log issue resolution and respond to work request inquiries.

• Drives implementation of client services through proactive management of the installation timeline, resolving escalations and prioritizing various stages of the timeline.

• Attends weekly conference calls or meetings with business units, project managers, clients, and other internal teams to provide status, report risks and review issues that jeopardize the installation timeline.

• Comprehends, supports, and follows the standard Mobiliti process for implementation and app upgrades projects.

• Communicates implementation and app upgrade statuses to the appropriate internal and external departments.

• Role requires some evening work.

What you will need to have:

• Associates degree with relevant work experience or 5-7 years of relevant work experience

• Must be highly organized and can handle multiple projects in difference phases at once.

• 2+ years of experience in implementations, business systems analysis, project management or coordination.

• 2+ years of experience working in a customer service oriented or time-sensitive environment driven by project timelines.

• Experience managing multiple projects, implementations, and client escalations simultaneously.

• Strong analytical, organizational and time management skills.

• Solid verbal and written communication skills. Ability to multi-task and manage multiple projects simultaneously.

• Ability to maintain a professional attitude and demeanor in high pressure situations.

• Experience working with the MS Office Suite of products: Word, Excel, PowerPoint, Outlook

• Self-starter who can work effectively, both independently and in a team environment.

What would be great to have:

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or associate degree with relevant work experience.

• Experience working with the MS Office Suite of products: OneNote, Visio.

• Knowledge of Apple and Google app store submissions and maintenance activities.

• General understanding of Project Management principles.

Perks at work:

• We’re #FISVProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.