Call Center Clinician - Boston Emergency Services Team - Part Time
Full Time
Boston, MA 02118
Posted
Job description
POSITION SUMMARY:
This is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provides resource information, receives and triages calls from patients and provides referral sources on behalf of individuals experiencing psychiatric crisis.
Position: Call Center Clinician
Department: Research - Psychiatry
Schedule: Part Time, 24 hours, Rotate Day/Evening/Night
ESSENTIAL DUTIES/RESPONSIBILITIES:
JOB REQUIREMENTS:
Education
Certificates, Licenses, Registration Required:
Experience:
Knowledge and Skills
Req id: 24048
This is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provides resource information, receives and triages calls from patients and provides referral sources on behalf of individuals experiencing psychiatric crisis.
Position: Call Center Clinician
Department: Research - Psychiatry
Schedule: Part Time, 24 hours, Rotate Day/Evening/Night
ESSENTIAL DUTIES/RESPONSIBILITIES:
- Makes appropriate and accurate telephone screening of patients experiencing psychiatric crisis.
- Provides resource information based on the patient's needs, and accurately transfers case information to other providers.
- Documents calls and recommendations for action.
- Under the direction of the Clinical Director of BEST, identifies appropriate inpatient settings for patients requiring admission to inpatient facilities.
- Works with the patient, the patient's family and referring agents, to facilitate the admission of the patient into the appropriate unit.
- Maintains an up-to-date roster of area inpatient psychiatric units for adults, children and adolescents and maintains a liaison relationship with these facilities.
- Develops and maintains a liaison relationship with MBHP, DMH and with all referring agencies.
- Refers patients to appropriate outpatient facilities if appropriate, and maintains an up-to date listing of, and liaison with, outpatient facilities, residential facilities, shelters and half way houses.
- Informs referring source as to final disposition of cases.
- Reviews findings with senior clinicians or Clinical Director.
- Consult with providers as needed regarding client assessments and crisis interventions.
- Maintains documentation and records for all cases in accordance with program requirements.
- Contributes to organization and administration of teaching programs.
- Participates in all required orientation and training programs. Completes required paperwork (i.e., evaluation forms) in a timely fashion to meet all hospital, state and federal regulations.
- Attends appropriate clinical and staff meetings.
- Maintains competency in the field via ongoing continuing education and by maintaining applicable licenses up-to-date.
- Performs other related duties as needed.
JOB REQUIREMENTS:
Education
- Masters degree in Nursing, Psychology or Social Work
Certificates, Licenses, Registration Required:
- LCSW/ LICSW or LMHC license
Experience:
- Six to twelve months' experience in emergency psychiatry related clinical activities are required
Knowledge and Skills
- Excellent interpersonal skills needed for interacting effectively with patients, professionals, etc.
- Ability to work in a multidisciplinary team structure.
- Ability to work in a multicultural environment.
- Multilingual skills desired
- Must demonstrate the knowledge and skills necessary to assess the needs of patients of all different age populations in order to provide care appropriately.
Req id: 24048
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