Job description
Principal Activities and Duties:
- Handle customer phone inquiries regarding ATM, debit and credit card transactions, reporting of lost/stolen items such as cards and checks. Document debit and ATM disputes as well as account fraud reporting, travel notifications, debit card limit increases and assist customers with credit card payments.
- Provide branches/departments with the back-office support necessary to help them service their customers’ needs.
- Open new business credit cards for corporate customers.
- Maintain an awareness of new operational policies and procedures and compliance of REG E and REG Z and utilize this knowledge in the day-to-day operations of the department.
- Other responsibilities as assigned.
Required Qualifications:
- High school diploma/GED.
- Familiarity with Microsoft Word and Excel.
- One year of customer service experience that includes dealing with external customers on a regular basis.
- Ability to diplomatically handle emotionally charged telephone calls.
- Ability to effectively communicate both orally and in writing with customers and bank employees.
- Must be an involved team player and positive acceptor of on-going change.
- Attention to detail and good organizational skills.
- Ability to learn Bank products/services/fees.
Preferred Qualifications:
- Knowledge of Credit Card products and services.
- Branch banking experience.
- Knowledge of general ledger balancing or researching out-of-balance conditions.
Address 1
Address 2
City
State
Employment Status
FLSA
Schedule Information
Benefits Information
Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.
For more information, please visit http://www.dollar.bank/company/careers/benefits.
EEO Statement
Minority/Female/Veteran/Disabled
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