Job description

We are currently seeking Call Center Account Representatives to add to our growing team in our Houston site! This on site position offers a competitive hourly rate ($16) plus performance-based Monthly Bonus Opportunity (after 90 days), Benefits, and a GREAT work environment!!

Join a company with a leadership team who will provide you with the tools, knowledge, and information you need to be successful everyday!

Click to submit your video application TODAY!!

As an Account Representative, you will be the lifeline of the company. Working with customers in their financial situation and identifying the best means of recovery by negotiating payment terms with empathy, professionalism, and tact. Helping them to resolve their overdue accounts with dignity, transparency, and recognition of each individual’s financial situation.

ARS brings more than 25 years’ experience in the industry and we have an exciting opportunity for you. Due to rapid growth with our clients we are interviewing for our next Training Class. This position will be worked at our office location 9702 Bissonnet St, Suite 2300W, Houston, TX 77036.

We are excited to welcome you to our office and our team members are dedicated to ensuring your long-term success. The health and safety of our employees, their families, our clients, candidates, and our communities are of the utmost importance to us and we are following the recommended social distancing guidelines.

JOB RESPONSIBILITIES

• Initiate or handle calls with customers by phone
• Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions
• Determine reason for delinquency to secure payment while building rapport
• Educate customers on account terms and alternate payment programs and methods
• Negotiate and offer solutions for repayment that best suits the consumer and the business
• Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of account to ensure proper follow-up

REQUIREMENTS

• Ability to successfully pass criminal background check, along with a drug screen
• Ability to reliably work a base schedule of Monday-Friday (8am to 5pm) during Training.

After Training the schedule is Monday - Friday (9am to 6pm). We also offer a Monday - Thursday (10am to 9pm) schedule after Training for those who are interested in that schedule.

• Must have a high school diploma or GED
• Proficiency with Windows and moderate typing skills
• Ability to think critically and problem solve, quickly learn new things and strong individual drive and competition or achievement driven

JOB BENEFITS

At ARS we enjoy 8 paid holidays to spend with your family and friends, including the day after Thanksgiving. Full benefits that include medical, dental, vision and 401k. Eligible employees begin to accrue PTO hours per the scheduled rates beginning with the first pay period. A business casual dress code, as long as its professional; dress comfortably and with your own style. Wellbeing initiatives and daily motivation through our social media platforms.

DISCLAIMER

ARS is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. All such discrimination is unlawful.

ARS National Services. Be MORE.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Physical setting:

• Call center
• Office

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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