Job description

We are actively seeking Call Center Representatives to add to our growing Jacksonville office!! This position offers a competitive hourly rate ($16 per hour), PLUS performance-based Monthly Bonus Incentive, stability, benefits, and a great company culture!! Apply TODAY!!

As an Account Representative, you will be the lifeline of the company, working with customers in their financial situation and identifying the best means of recovery by negotiating payment terms with empathy, professionalism, and tact. For over 25 years, ARS has helped customers resolve their overdue accounts with dignity, transparency, and recognition of each individual’s financial situation.

This position will be worked at our new office location: 7960 Baymeadows Way – 3rd Floor, Jacksonville, FL 32256

JOB BENEFITS:

At ARS we enjoy 8 paid holidays to spend with your family and friends, including Thanksgiving and the day after Thanksgiving to get a head start on your Holiday shopping! Full benefits that include medical, dental, vision and 401k. Eligible employees begin to accrue PTO hours per the scheduled rates beginning with the first pay period. A business casual dress code, as long as its professional; dress comfortably and with your own style. Wellbeing initiatives and daily motivation through our social media platforms. Start with a friend and enjoy the benefit of our employee referral program.

JOB RESPONSIBILITIES:

• Initiate or handle incoming calls with customers by phone
• Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions
• Determine reason for delinquency to secure payment while building rapport
• Educate customers on account terms and alternate payment programs and methods
• Negotiate and offer solutions for repayment that best suits the consumer and the business
• Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of account to ensure proper follow-up

REQUIREMENTS:

• Ability to successfully pass criminal background check, along with a drug screen.
• Ability to reliably work base schedule of Monday-Friday (8:30am-5:30pm), one evening shift (10am - 7pm) per week (after Training), and one 4-hour Saturday shift per month (after Training).
• Must have a high school diploma or GED
• Proficiency with Windows and moderate typing skills
• Ability to think critically and problem solve, quickly learn new things and strong individual drive and competition or achievement driven

DISCLAIMER:

ARS is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. All such discrimination is unlawful.

Job Type: Full-time

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location

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