Job description

Call Center Representatives, under supervision, in the New York City 3-1-1 Call Center

• provide a single point of contact for all non-emergency City services utilizing state-of-the-art telephone and interactive computer systems
• respond to phone inquiries from the public
• provide customer service and information to callers
• take complaints and service requests and forward them for further action
• enter inquiries, complaints and requests into appropriate computer systems
• perform related clerical and computer support work.

• All Call Center Representatives perform related work.
• Special Working Conditions: Call Center Representatives will be required to work shifts including nights, Saturdays, Sundays, and holidays.

• Some of the physical activities performed by Call Center Representatives and environmental conditions experienced are: sitting for extended periods of time with a headset on while monitoring two computer screens
• typing information into the computer using a keyboard coordinating eye/hand movements while handling calls for the efficient use of console and computer
• speaking calmly and clearly in order to elicit information and give instructions to a continuous flow of callers under stress
• listening carefully to clearly understand information
• making responsible judgments where timing is critical
• and sitting within hearing distance of other call takers working under similar conditions.

Job Type: Full-time

Salary: $20.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Night shift

COVID-19 considerations:
Should be fully vaccinated.

Ability to commute/relocate:

• New York, NY: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What's your most active email address?
• Are you fully vaccinated?
• What's your work authorization/VISA?
• What's your preferred rate per hour?
• Do you speak Spanish?

Work Location: One location

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