Job description

JOB SUMMARY
Reporting directly to a designated Information Services Manager, responsible for answering incoming telephone calls and emails for motor vehicle and property tax divisions. Provide information by responding to questions and offering assistance. Process payments and assist the public by telephone. Update customers with the correct statutes and tax laws relating to motor vehicle and property tax.

EXAMPLES OF WORK PERFORMED

Information Services Assignment

• Answers and directs telephone and email inquiries for all Williamson County tax office locations
• Provides information and updates to customers regarding statutes and tax laws relating to motor vehicle and property tax
• Serves as the first point of contact for tax office telephone and email customers
• Processes debit and credit card payments for property tax and motor vehicle customers
• Refers unresolved matters to the appropriate staff members
• Utilizes available tools to research and resolve customer inquiries
• Serves as liaison between customers and internal departments
• Cross trains on property tax and motor vehicle responsibilities
• Logs and notifies customers when specialty plates arrive
• Adheres to Information Services call center standards and procedures
• Attends all meetings and training, as required
• Performs special duties as assigned

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ORGANIZATION RELATIONSHIPS*

• Reports directly to – Information Services Manager
• Direct Reports – No

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PHYSICAL DEMANDS*

• Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
• Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects

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ENVIRONMENTAL FACTORS*

• Work is primarily indoors in an air-conditioned environment
• Occasional travel outside of office for training as required

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IRREGULAR HOURS*

• Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required

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The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change._

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• Two (2) years of experience in customer service and cash handling in a fast-paced environment
• Two (2) years of basic computer navigation experience

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LICENSES AND CERTIFICATIONS*
Required within four (4) years of employment

• Tax Assessor-Collector Association of Texas (TACA) Professional County Collector (PCC) Certification

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PREFERRED QUALIFICATIONS*

• Bilingual (English/Spanish)
• One (1) year of property tax and/or motor vehicle experience
• One (1) year of call center or information services experience

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EMPLOYMENT TESTING*
Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: No
• Drug screening: No
• Physical exam: No
• Psychological exam: No
• Additional: Typing, Math and Excel Skills

SUPPLEMENTAL INFORMATION

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilco.org/hr.

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Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department._

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TOBACCO FREE WORKPLACE POLICY*
Williamson County is a tobacco free workplace. The use of tobacco and non-tobacco products such as vapor, e-cigarettes and the use of chewing tobacco or like products is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.

Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.

The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.

Job Type: Full-time

Pay: $17.56 per hour

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