Job description

**This is an in-office position, reporting to our call center 5 days per week.**

Our Vision: "Setting the standard for excellence on every project."

Renewal by Andersen® careers offer unrivaled opportunity! We are a nation-wide leader in premium window and door replacement products, and we exemplify that premium standard in our work as well. We offer our employees a chance to work in a growing industry with opportunities to advance within the company. Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are important to you too, we want you on our team!

Also, we were awarded Top 10 Best Place to Work 2 years in a row by the Orlando Business Journal!

Check out this video to see who we are!https://vimeo.com/543689842/eac87297f0

What You'll Get:

• Health, Dental, Vision, Life Insurance
• PTO & 6 paid Holidays
• 401k
• Schedule 10am-7pm - Sundays Off
• Base Rate Plus Bonus Opportunities

What You'll Be Doing:

• Outbound calls - encourage agents to meet daily outbound dials of about 150 calls
• Training – Assist ISC Management with initial and ongoing training of the ISC team as needed.
• Appointment Calendar and Capacity – Ensure that slots are being filled with qualified appointments, appointments are being confirmed following appropriate confirmation guidelines to ensure the lead is qualified and information is accurate. Also, keep an eye on same day appointments, confirmations and cancels.
• Confirms – ensure confirmations are done on a daily basis.
• Take inbound calls as needed.
• Live monitor calls/live coaching.
• Pull and listen to calls for QA purposes
• Assume responsibility, including follow-up, for all problem resolution and customer satisfaction within your responsibility and authority. This includes taking on “escalated” calls.
• Take and handle Design Consultant calls accordingly.
• Ensure “new sale” appointments are entered in Enabled in a timely manner.
• Adopt company Core Values and exemplify them in daily tasks and interactions both internally and externally.
• Adhere to all ISC and Mellick Group LLC. policies and procedures including but not limited to cell phone usage within the ISC, attendance and punctuality policy, performance policy, dress code policies, internet usage.

What You'll Need:

• 2 Years of Call Center Management or Supervisory Experience
• Highschool Diploma or Equivalent
• Basic Computer Skills

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Orlando, FL 32810: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Call center management: 2 years (Required)
• Computer: 2 years (Required)

Work Location: One location

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