Job description

Requisition #: 623168
Location: Johns Hopkins Health System, Baltimore, MD 21201
Category: Clerical and Administrative Support
Schedule: Day Shift

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Location: Hybrid, 3910 Keswick Road. South Building 3rd Floor, Baltimore, MD 21211

Shift:
Full Time (40 hours)

Day Shift; (8am-5pm)

Exempt

Weekend Work Not Required.

Position Summary:
Reporting to the Patient Access Training Manager. The Core Service Trainer will provide end-user medical insurance training and ongoing end-user support for insurance, customer service, and scheduling protocols. This position supports the needs of the JHHS and JHUSOM front end registration and scheduling personnel and clinical Patient Service Coordinators (PSC's). Other support related to service excellence and telephone based customer service training may be required. Training is continuous and repetitive as needed to adapt to changing insurance requirements. Duties include providing interactive virtual and hands-on training to new and experienced staff and providing training support to department patient access unit managers. Training involves detailed teaching on the multiple insurance payers with an emphasis on accurate selection and documentation of insurance codes in addition to identifying benefits, referral and authorization requirements. The Trainer is responsible for development and ongoing maintenance of all insurance selection and customer service training materials. The Trainer will meet regularly with the Manager of Training to review progress of staff training, trends in registration completeness and accuracy and customer satisfaction and to evaluate the effectiveness of all related training approaches and materials.

Education:
Bachelor' degree in education or related field preferred. Directly related experience may substitute for degree (2 years' experience = 1 year education)

Required Work Experience:
Requires 3 years of related work experience at a hospital, academic medical center, or medical insurance company.

Working knowledge of medical insurance, payer contracts and participating agreements is required.

Demonstrated experience training adults in small and large group settings using multiple media formats.

Knowledge, Skills and Abilities:
Work requires knowledge of curriculum development for adult learners and demonstrated proficiency in adult education and electronic/computerized training processes.
Duties require the ability to work in a rapidly changing environment while considering new and untested approaches.
Working knowledge of Epic, GE IDX and Meditech is preferred.

Important Notices:
***Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your new employee pre-boarding. Exceptions to the COVID-19 vaccination requirement may be granted for medical reasons and religious beliefs. Requests for medical exceptions must be submitted at your occupational health screening. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities.

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Apply
To apply, visit https://jobs.hopkinsmedicine.org/job/call-center-trainer-healthcare-clerical-and-administrative-support-us-md-baltimore-johns-hop-623168-19484/

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