Salal Credit Union of Seattle, WA is looking to hire a full-time Card Servicing Specialist to provide quality customer service to our internal and external members. This position is an exciting opportunity to develop in the area of card servicing and working on card fraud investigation and resolution. Do you have a background in finance or banking? Would you like to work for an established and innovative credit union that cares about its employees and the communities it serves? If so, please read on!

This customer service position in finance earns a competitive wage of $21/hour or more, depending on experience. We also offer great benefits and perks, including healthcare options, a health savings account (HSA), paid vacation, paid sick time, paid holidays, tuition reimbursement, a 401(k) plan with company match, a charitable contribution match, and on-the-job training. If this sounds like the right opportunity for you, apply today!

This position is eligible to be performed fully remote within the Credit Union's hiring territory. There is a preference for candidates to reside in one of the following states: AZ, CA, FL, GA, ID, MO, MT, NH, NJ, OK, OR, PA, TX, or WA. This role will require a schedule of 8:30 am-5:30 pm Pacific time.

Our Card Servicing Specialist will:

• Perform card account maintenance (Credit, Debit, ATM), card ordering, reissues and blocking, payment transactions, monitoring, maintaining and creating reports.
• Process credit, debit and ATM disputes along with fraud claims in compliance with Reg Z, Reg E and Visa Operating Rules and Guidelines.
• Troubleshoot member card issues by utilizing core system and vendor systems. Solve member card issues and proactively prevent similar issues from recurring.
• Perform interest adjustments and corrections, as necessary.
• Perform activities required for captured cards, monitor inactive cards, and work with processor to purge cards from system.
• Assist branches with Instant Issue escalations, balancing questions, expedited card shipping.
• Manage card inventory housed at vendor location, upgrade, replenish as needed.
• Process member balance transfer requests.

Desired qualifications include:

• 2+ years banking or credit union experience
• Experience with loans, loan servicing and/or cards
• Strong communication skills
• Ability to handle high transaction volume with accuracy

ABOUT SALAL CREDIT UNION

Salal was founded in Seattle in 1948 as a not-for-profit financial institution to exclusively serve Group Health employees. When our charter opened in 2003, our services expanded to allow anyone who lives and works in Washington State to become a member. We have helped thousands of members manage their money by making bold, measured decisions to offer the right products to each person. Our mission is to break down financial barriers for the innovators in our community by offering good rates, low fees, and dedicated personal services. Beyond that, we are committed to giving 5% of our annual income to help people and causes in the communities we serve, because we know that many small actions, when added together, can make big impacts.

Helping our employees build and achieve their career goals is equally as important to us, and we are dedicated to fostering a positive work environment in which they can thrive. We strongly prioritize their growth and development as well as their impact to the community so we can be an institution that our employees are proud to be a part of.

Salal Credit Union strives to maintain a work environment free from discrimination where employees are treated with dignity and respect. All employees contribute to the Credit Union's commitment to equal employment opportunity. Salal Credit Union does not discriminate on the basis of race, sex, gender identity, religion/creed, pregnancy, age, physical or mental disability, size or shape, marital status, national origin, genetics/genetic markers, military or veteran status, sexual orientation or any other characteristic protected by applicable laws. We adhere to these principles in all aspects of employment, including recruitment, hiring, placement, compensation, benefits, promotion, and discipline. We believe that by adhering to these policies we can cultivate a welcoming environment by embracing each individual's identities and abilities.

To request a reasonable accommodation in order to complete your application or if you need this job announcement in an alternative format, contact the Talent Acquisition Team at careers@salalcu.org. If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.

Salal Credit Union participates in E-Verify.