Job description

Job Description for Care Coordinator

ABOUT DREEM

Each and every night, around the world, hundreds of millions of people are suffering from sleep troubles. We’re in the middle of a global sleep crisis with serious ramifications for society. At Dreem, a team of 50 experts is on a mission to solve sleep disorders. By merging advanced technologies and sleep medicine, we are developing new ways to analyze and improve sleep - building the sleep medicine of tomorrow.

Dreem operates an entirely virtual sleep clinic in the US. We screen, diagnose, and treat patients for common sleep disorders such as sleep apnea and insomnia. The clinic combines the best sleep experts with the best technologies; a unique alliance facilitating access to remote care, increasing patient satisfaction, improving clinical outcomes, while improving the cost of care for the most serious chronic conditions. The best of sleep care, made simple.

Dreem is a fast-paced and dynamic work environment. The team’s fields of expertise encompass sleep research, neuroscience, behavioral therapies, mechanical engineering, machine learning, electronic design, embedded systems, testing, ergonomics, development of proprietary applications and software, product design, marketing and much more. Joining the team is challenging but hugely rewarding - it means pushing the boundaries of science and being able to bring real positive change to people around the world. ​

OUR VALUES

Committed to caring - People are the starting block and the end point of everything we do. From the quality of life of our patients, to the success of our partners, or the wellbeing of our colleagues - we are committed to caring.

Challenge the status quo - Every single day, we bring in the same insane ambition and burning passion to push the limits of what we know, what we create, and what we set to achieve.

No compromise on integrity - We hold ourselves accountable for our every action - that’s how we build trust and long-term relationships. Do the right thing, even when no one is looking.

For more information about Dreem Health, visit: https://dreemhealth.com/

KEY RESPONSIBILITIES OF THE ROLE

Care Coordinator will be the entry door of the clinic all patient-related, front-office and back-office tasks. The role will assist in care coordination of the patient experience including the following responsibilities:

• Coordinate appropriate responses to inbound calls, texts, and emails from patients

• Schedule appointments for patients

• Triage communication from various channels

• Get medical records ready for the consultation with our providers

• Handle back office operations such as enrolling new patients, documenting patients' EMR, and quality assurance.

• Conduct health related patient questionnaires as needed.

• Answer phone calls and electronic messages from pharmacies, labs, DME companies, community providers or referring physicians

• Document all activities for quality and metrics reporting through the member management application.

• Assisting with obtaining referrals and authorizations

• Utilize multiple company database programs for accessing member information

• Achieve individual performance goals for productivity and quality

• Other projects as assigned

REQUIRED EXPERIENCE & SKILLS

• High school graduate or equivalent.

• Previous customer service, contact center, healthcare experience are preferred.

• Proficient computer skills and ability to learn new systems.

• Displays good effective verbal and written communication.

• Dependable and can effectively prioritize tasks.

• Exhibits excellent organizational and time management skills.

• Displays team player qualities.

BENEFITS OF WORKING AT DREEM

• Salary + bonus

• Competitive health, dental, vision insurance

• PTO

• 401K plan

Job Type: Full-time

Salary: From $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Medical/Clinical Environment: 1 year (Required)

License/Certification:

• Medical Assistant Certification (Preferred)

Work Location: Remote

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