Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

The Complex Care Manager collaborates with members of the healthcare team, community resources, and with the patient/patient family to promote optimal outcomes for the patient across the continuum of care. The Complex Care Manager maintains a smaller caseload that requires increased attention and intensive care coordination due to complex social dynamics, legal involvement and connection with DSS/DDA. The Complex Care Manager works in partnership with the Care Management Manager to provide oversight of daily departmental workflows and case assignments while assisting the care management team in navigating through barriers that may be preventing the safe disposition of patients. The role assists with staff education on Joint Commission standards of care ensuring the Care Management department meets compliance metrics related to assessment, discharge appeals, freedom of choice, and abuse/neglect. This position is goal-oriented with a high level of accountability correlated to the continuum of care, quality of care and patient satisfaction. This position is regarded as essential to the success of the care coordination of this patient population with a high degree of professionalism and expertise required.

Mission

All employees are responsible for extending the mission and values of University of Maryland Baltimore Washington Medical Center (UMBWMC) by dedicating oneself to providing the highest quality healthcare services to the communities we serve.

Reporting Relationships

Reports to the Manager of Care Management.

Qualifications

Education: Graduate of an accredited college with a degree in social work and current licensure in the State of Maryland.
Master’s degree with LCSW certification required or graduate from an accredited School of Nursing or college with current nursing licensure in the State of Maryland. BSN or Master prepared preferred.

Experience: Minimum of 3-5 years of relevant clinical hospital experience required as applicable to the position needs. Ongoing education, certification, and self-development to remain current with industry standards and business objectives related to hospital case management.

Working Conditions

Works inside a clean, well-lighted environment. Exposed to frequent interruptions and multiple demands. Work is high-demand.

Physical Requirements

Must be able to sit for short periods; standing, walking, stooping, and bending is required. Frequent listening, telephone communication, visual acuity to read medical records, department literature, data reports and video viewing display monitors is required. Lifting of less than 25 pounds with frequent handling of equipment and supplies.