Job Summary:

The Case Manager is responsible for the advocacy, care coordination, case record maintenance, and communication with insurance companies of individuals with acquired brain injuries. Duties include:

• Collects information about service recipients and their support systems using interviews, case history, and observation.
• Confers with Clinical Director and treatment team, individually and in team meetings, to exchange, discuss, and evaluate the information for planning, modifying, and coordinating treatment programs.
• Reviews service plans and performs follow-ups to determine service quantity, quality, and satisfaction.
• Prepare service plans, progress summaries, meeting minutes, progress notes, and other documentation as needed.
• Presents written and verbal information to team members, service recipients, family members, payors, and other stakeholders in an understandable, timely, and helpful manner.
• Obtains insurance authorizations and ensures clients do not exceed the authorized amount by tracking and obtaining follow-up authorizations.
• Regularly meets with clients and/or their guardian(s) / support team to review care, clinic policies, and changes to service plans.
• Participates in process improvement initiatives.

Minimum Qualifications:

• BA/BS in Rehabilitation, Education, Social Work, Psychology
• More than two years of experience in Human Services
• Ability to work 40 hours weekly between 8 am- 6 pm, Monday through Friday. This is a flexible position and has no on-call or weekend obligations.
• Valid driver’s license permitting operation of a vehicle in the State of Maine with a satisfactory driving record
• A Criminal background check that meets Agency standards

Preferred Qualifications:

• Experience in the treatment or case management of Acquired Brain Injuries
• Experience with electronic medical records, Microsoft Office software

In addition to employment that is fulfilling, meaningful, and supportive, Goodwill employees also receive:

• 30% employee discounts at Goodwill stores in Maine, New Hampshire, and Vermont
• Valuable job training with growth potential.
• Access to internal job lists for advancement opportunities.
• Benefits include Health, Life, Dental, and Vision. (Full-time employees receive full benefits, and part-time employees receive pro-rated benefits)
• 403b retirement plan
• Flexible scheduling
• Holiday pay
• Discounts on personal cell phone plans
• Local community discounts

Experience

• Greater than 2 years experience in human services.
• BA/BS in Rehabilitation, Education, Social Work, Psychology or equivalent work experience
• Criminal background check that meets Agency standards

Education

• Bachelor's - Social Work or better
• Bachelor's - Psychology or better
• Bachelor's - Education or better

Licenses & Certifications

• Drive. Lic. - Class C

• Licensed Social Worker