Job description

PRIMARY FUNCTIONS:

To assess need and provide financial assistance services to residents of Livingston and/or Steuben
Counties through assessment interview process, budget education, budget preparation, referrals to appropriate resources as well as addressing any immediate needs presented during the intake process.
Must possess excellent active listening skills, a non-judgmental attitude, and a great deal of empathy.

SPECIFIC DUTIES:

1. Provide assessment of need for services following program guidelines and client request.

2. Provide financial or non-monetary assistance based on availability of funds and specific need of client. Examples of need: Security deposit, rent, mortgage, utilities, gasoline, medical, personal hygiene items, diapers, household items, and furniture.

3. Provide budget management and conservation education.

4. Refer clients to appropriate agencies for other needed services.

5. Assist Program Supervisor with completing the Community Services Block Grant funding reports

6. Assist with coordination of fundraisers and special events for Program. This includes, but is not limited to, Back to School giveaway, Christmas giveaway, Parish Appeal, and Summer Appeal.

7. Enter client data into agency Electronic Health Record.
8. May provide relief coverage at Food Pantry.
9. Solicit donations such as personal care supplies for clients served.

10. Provide program updates and requests to parishes and donors as needed.

11. Attend public speaking engagements for Program and/or Agency events.

12. Work closely with Agency volunteers to triage client needs.
13. Participate at staff meetings.

14. Attend agency functions as requested.

15. Attend mandatory training.

16. Other duties as assigned.

TITLE OF DIRECT SUPERVISOR: Emergency Services Supervisor

QUALIFICATIONS:

EDUCATION: Associates degree in Human Services or related field preferred.

EXPERIENCE: Previous experience working with human services agency preferred.

ADDITIONAL REQUIREMENTS:

• Possess excellent verbal and written communication skills.
• Ability to multi-task and prioritize duties.
• Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.
• Ability to maintain absolute confidentiality of all records reviewed including client records, employee records and billing records.
• Proficiency and experience with PC’s and Microsoft applications.
• Ability to analyze and interpret data and to handle problem resolution.
• Possession a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.
• Continuous use of a reliable, registered and insured vehicle.
• Read, write and interpret written documents.
• Demonstrate commitment to Agency Mission Statement.
• Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCDR’s corporate compliance and ethics program.

Provide effective, equitable, understandable and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs.

Ability to meet the following physical requirements with or without reasonable accommodation:

• Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicle;
• Stand, sit, walk, bend, stoop, kneel, and reach;
• Climb up or down stairs;
• Able to reach above or below shoulders;
• Occasionally lift or move objects weighing up to 10 lbs.;
• Sitting at a desk or in a vehicle for long periods of time to perform certain job functions;
• Be able to read write and interpret written documents

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Mount Morris, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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