Cash Application Supervisor

Full Time
Bakersfield, CA 93309
$64,480 - $81,328 a year
Posted
Job description
Title: Cash Application Supervisor

Job Summary: Plans, organizes, reconciles all incoming payments from payers and patients through the cash application specialist. Ensure timely uploads of payment (ERA) images, validates sources and total deposits from electronic vendors, lock box, and performs various accounting level functions to balance, allocate and prepare batches for daily cash application. Coordinate daily/weekly activity with Finance department and Operations team to ensure all receipts are balanced and reconciled by EOM close. Oversees all credit card payment and processing. Supervise the self-pay collections team to ensure timely adjustment of sliding scale adjustments, timely statement submissions and account transfers to outside collection agencies.

Job Duties:
1. Ensure daily download from lockbox account and associated documents are prepared for posting. Update daily/monthly reconciliation spreadsheet in Share Point. Coordinates upload of EFT transactions, create batch electronic file. Perform daily/monthly EFT, Lockbox and account reconciliation. Name and move files to appropriate folder for 835 or manual posting. Maintain variance generation EOM balancing.

2. Utilize various accounting systems, secured payer sites and processes to obtain electronic funds and prepare daily intake in preparation for EOM reconciliation with EPM system.

3. Balance all batches, given the proper claim disposition. Troubleshoot open unbalanced items and resolve using department standard operating procedures.

4. Follow up with payers regarding missing EFT transfers and/or missing supporting data required to ensure accurate payment allocation.

5. Support OFH Health centers with daily reconciliation and correction of credit card system errors or requests.

6. Supervise daily operations of self-pay patient collections. Responsible for collecting, refunding and reconciling accounts in a timely manner. Review and determine appropriate actions for in-house collection activity, oversee outsourced collection agency productivity and contract.

7. Review self-pay A/R volume and account activity for all self-pay accounts within EPM system excluding Specialty and Dental A/R.

8. Ensure Sliding Scale adjustments are processed timely within each account following the department standard operating procedure.

9. Create and submit monthly report on collection agency performance and account status.

10. Reconcile bad debt and self-pay accounts monthly to achieve and maintain OFH self-pay balance percentages.

11. Conduct training on Sliding Scale requirements as necessary with new hires in RCM and/or Health Center.

12. All other related duties as directed by the Billing Supervisor.

Job Requirements:
1. Ability to work under pressure.

2. Ability to handle multi-functions.

3. Understanding of community based organizations.

4. Ability to demonstrate effective communication skills (verbal, nonverbal, written) with the medical/dental staff and Office Managers.

5. Ability to work proficiently and efficiently on a timely manner.

6. Ability to problem-solve and make decisions consistent with organizational policies and procedures

7. Able to work independently, demonstrating effective initiative, follow-through, organizational skills

Knowledge of accounts receivable processes, payer codes, and other bookkeeping functions.

8. Knowledge of all programs offered by OFH.

9. Promotes and believes in OFH mission statement.

10. Ability to relate to the public regardless of ethnic, religion and economic status.

Additional Duties:
1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.

2. Compliance - Ensure compliance with all local, state and federal regulations.

3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.

4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.

5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:
1. High school graduate or GED with a minimum of two years experience in handling billing and account receivables in an FQHC or similar healthcare environment.

2. Working knowledge of coding rules, regulations, and third party payer requirements preferred.

3. Must possess good customer service skills and professionalism to interact with internal and external customers, patients and staff.

Responsible To: Director, RCM

Classification: Full or Part Time Position, Non-exempt

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