JOB SUMMARY: The Cashier for the clinic receives payments from patients for services that have been provided. Collects co-payments and issues receipts directly from the patients and/or families. Cashier will prepare appropriate documentation to record the transaction or receipt of payment, count money or change, and verifies amounts to reconcile and balance cash receipts with superbills at the end of the day. Documents all transactions in the computer system accurately and efficiently.

DUTIES AND RESPONSIBILITIES:

• Responsible for payment transactions and providing receipts. Receives payments and co-payments on service date of every patient visit.
• Responsible for entering all transactions into the ledger and into the computer system accurately and in a timely manner. Always ensuring that ICD-9 codes are appropriate and complete.
• Works with manager and clinicians to develop knowledge of ICD-9 coding.
• Balances cash and ensures 100% accuracy at the end of the clinic workday.
• Ensures that superbill charges are posted to the correct account numbers 100 % of the time. Prepares daily bank deposits.
• Provides petty cash to various departments of the clinic and collects daily revenues from these departments; provides receipts of all transactions.
• Responsible for providing change of $20.00 or less to patients, visitors, and employees.
• Performs daily posting after reviewing all changes for accuracy.
• Answers non-medical patient questions courteously and with respect.
• Assures clinic nurse or clinicians are promptly relayed clinical questions according to CSVS policies.
• Assists in the registration of new patients and patient orientation to clinic programs.
• Provides reception coverage according to CSVS policies when necessary. Schedules patient appointments according to CSVS appointment scheduling guidelines.
• Develops accurate knowledge of clinic programs and physicians/mid-levels with clinical practices to facilitate accurate scheduling.
• Treats CSVS patients courteously and attentively as though they are the most important person in the clinic, as they are the purpose of our work.
• Interacts professionally with all patients and their families, visitors, and employees.
• Answers telephone calls in a professional manner and directs calls appropriately.
• Maintains established office policies and procedures, objectives, performance improvement program, safety, environmental and infection control standards.
• Maintains a good working relationship within the department and with the other clinical departments.
• Responsible for security measures, calls Security when any suspicious person(s) or activities are noticed around the cashier?s area.
• Manages and operates equipment safely and correctly. Performs preventative maintenance.
• Demonstrates the ability to be flexible, organized and function under stressful situations
• Ensures that documentation meets current standards and policies.
• Performs other duties as assigned.

PROFESSIONAL REQUIREMENTS:

• Meets dress code standards; appearance is neat and clean.
• Completes annual educational requirements.
• Maintains regulatory requirements.
• Reports to work on time and as scheduled; completes work within designated time.
• Wears identification while on duty, uses computerized punch time system correctly.
• Completes in-services and returns in a timely fashion.
• Attends staff meetings as directed; reads and returns all monthly staff meeting minutes.
• Ensures patient confidentiality.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the facility, as well as the focus statement of the department.
• Actively participates in performance improvement and continuous quality improvement (CQI) activities.

REGULATORY REQUIREMENTS:

• High school graduate or equivalent.
• CPR BLS certification ? current and not expired

LANGUAGE SKILLS:

• Able to communicate effectively both verbally and in writing.
• Bilingual ? English/Spanish preferred.
• Other languages preferred.

SKILLS & ABILITIES:

• Basic computer knowledge.
• Ability to type 40 wpm.
• Ability to communicate well under pressure and provide excellent customer service.
• Excellent customer service and interpersonal skills.

PHYSICAL/MENTAL DEMANDS:

For physical demands of position, including vision, hearing, repetitive motion, and environment, see following description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

Please note that this job description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.