Job description
CATARACT SERVICES MANAGER
About US Eye: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.
About Center for Sight: Center for Sight is one of the nation’s leading multi-specialty physician groups providing patients worldwide with care in ophthalmology, optometry, dermatology and cosmetic facial surgery. Providing an outstanding patient experience is extremely important to our team, and our efforts have led us to be recognized as the practice of choice in Southwest Florida by local residents in the Sarasota Herald Tribune “Readers’ Choice Awards,” year after year. We are proud to be named the #1 practice in the area; an honor that wouldn’t be possible without employing the best and brightest team members to help us deliver world class patient service. We believe in hiring right and providing our team with ample opportunities for advancement and training.
Job Summary: We are seeking an energetic leader who is experienced in ophthalmology, passionate about patient care, and thrives in a fast-paced environment. The Cataract Services Manager works closely with our cataract surgeons, and provides leadership and guidance to our cataract clinical teams. The Cataract Services Manager is responsible for investing deeply in our teams, developing their career paths, while driving quality and efficiency standards that result in the highest levels of patient satisfaction.
Essential Job Functions:
- Provides daily leadership, guidance and operational oversight to our cataract teams.
- Manages patient flow, quality initiatives and provides day to day recommendations for continually improving the patient experience.
- Works directly with our CEO and lead cataract surgeon, functioning as his team lead and practice liaison to provide daily guidance and direction to the team.
- Works closely with our cataract surgeons to promote clear communication and direction to their teams while support their practice goals.
- Partners with ASC leadership to promote the surgery patient’s experience and outcomes.
- Interviews candidates, makes recommendations for hire, provides support for onboarding and training of the team.
- Provides and supports individual growth opportunities and career development plans. Provides continuous and meaningful feedback, including performance evaluations.
- Creates work schedules that maximize efficient utilization of the team.
- Recommends continuous improvements to physicians’ templates and scheduling process to ensure efficient and smooth patient flow, and cohesive staff utilization.
- Ensures availability of medical and office supplies and supports inventory management.
Competencies:
- Foundation in clinical ophthalmology
- Exceptional leadership and organizational skills
- Professional, effective listener with strong communication skills, regardless of the audience
- Skilled at customer service, and ability to be a driver of the patient experience
- Ability to maintain high degree of confidentiality
- Can create a professional, respectful, and fun work environment.
Work Environment:
The work environment is fast-paced, requires strong time management skills, and is focused on results-driven leadership. The Cataract Services Manager must be able to self-manage, and work independently.
Position Type and Expected Hours of Work:
This is a full-time salaried position. Salaried staff are required to balance work demands with and performance with personal needs.
Travel to multiple locations is
required.
Education and Experience:
- High school graduate
- Previous work experience in ophthalmology.
- Associates’ or Bachelor’s degree with an emphasis on business, healthcare administration or related fields (preferred but not required).
- Technology savvy, with competency in Office Suite and ability to learn software applications as required.
Benefits:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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