Job description

Job Purpose: It is the responsibility of the CDPAP Specialist to carry out any functions under Best Choice CDPAP.

EDUCATION, EXPERIENCE AND SKILLS:

• High School diploma. Associates degree preferred.
• Minimum of one (1) year administrative experience in home care or health care environment.
• Exceptional computer and technical skills - Proficient in Microsoft office (Word, Excel, PowerPoint, Outlook)
• Exceptional customer service skills.

SERVICE STANDARDS

• Develops and maintains positive “customer” relationships (“customer” is defined as co-workers, participants, visitors, vendors, supervisors).
• Communicates with customers in a caring, helpful, considerate and culturally sensitive manner.
• Demonstrates a thorough understanding of customer needs and wants and attempts to anticipate and meet customer needs.
• Suggests and implements customer-centered service improvements.
• Utilizes service recovery techniques to resolve issues quickly and to the customer’s satisfaction.

PERFORMANCE STANDARDS

• Performs consistent with organization’s mission and philosophy.
• Performs job responsibilities according to organization’s policies. Seeks clarification when needed.
• Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance. Meets productivity guidelines.
• Maintains HIPAA standards and confidentiality of PHI.
• Supports organizational activities by participating in quality improvement activities, special projects, internal and/or external committees, community activities and other duties as assigned.
• Serves as role model for peers and colleagues.
• Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills.
• Treats other CenterLight employees respectfully and facilitates an environment of teamwork.
• Initiates, if appropriate, incident reporting process, and participates in incident investigation and reporting as applicable.

JOB RESPONSIBILITIES
1. Communicates scheduling conflicts or overlapping shifts with the consumer.
2. Completes the consumer’s schedules and makes scheduling changes as requested by the consumer.
3. Conducts announced and unannounced visits to consumers’ residences quarterly to ensure validity and satisfaction of services provided.
4. Conducts internal audits to identify potential errors and reports any discrepancies for resolution.
5. Contacts personal assistants for corrections required on timesheets.
6. Coordinates Personal Assistant registration process.
7. Develops outreach methods, in conjunction with Community Outreach and Education Specialist, to increase consumer enrollment.
8. Intakes CDPAP consumers through field/in office visits.
9. Maintains documents, records, statistics, timesheets and other related reports in an organized, timely and accurate manner as per policy and procedure.
10. Maintains spreadsheets/calendar with daily program activity.
11. Meets monthly census productivity goals.
12. Monitors Personal Assistant compliance and maintains documentation of injuries/accidents at the consumer’s residence.
13. Notifies appropriate personnel of potentially fraudulent activity (Fraud, misuse of services)
14. Participates in weekly CDPAP meetings and reports weekly on program activity.
15. Provides consumer education and guidance.
16. Provides 60-day authorization/PA compliance expiration notification to consumers via mail.
17. Receives initial calls from referral sources and enters intake information into the system.
18. Verifies insurance coverage and conducts monthly eligibility checks in E-Paces to ensure insurance coverage

Physical Requirements: This role will require bending, lifting, sitting, stooping, and standing.
Working Conditions: Most of the work of this role will take place in an office setting and in the field. It may require occasional evening, weekend, and holiday work.

Job Type: Full-time

Pay: $43,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Bronx, NY 10467: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired salary?

Education:

• High school or equivalent (Preferred)

Experience:

• CDPAP: 1 year (Preferred)

Work Location: One location

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