Job description
CENTRAL SCHEDULING SPECIALIST
FULL-TIME, DAYs
Edward-Elmhurst Medical Group
Location: Corporate Center - 4201 Winfield Rd, Warrenville. Possibility to work remote or hybrid schedule after 4 months of training. (Must reside in Illinois)
This call center position is a rewarding way to assist our patients by providing a safe, seamless, and personal experience with their healthcare needs.
This position is full-time, 40 hours/week: Monday-Friday 8 am- 5 pm and Saturday 8 am-12 pm. Saturdays are every week or every other depending on the department.
Responsibilities include:
- Providing GREAT customer service
- Obtaining/Verifying demographic and insurance information
- Scheduling/canceling/rescheduling appointments per protocol
- Takes clear and concise messages and relays to the appropriate clinical staff. Having a questioning attitude to determine the urgency of the call to take proper action.
- Must be multi-functional and adapt to changes when needed
- Central scheduling Specialist must be comfortable sitting at a computer for long periods of time answering one call after another. The position uses a headset and dual monitors.
- Central Scheduling Specialist takes between 80-120 incoming calls daily
- All interaction are via phone/ in basket messages; no face to face contact other than co-workers
- High School Diploma or GED, BILINGUAL SPANISH preferred but no required
- Minimum one year of physician office experience or Customer Service experience
- Strong organizational skills, a multi tasker and able to adapt to change when needed
- MUST BE ABLE TO TYPE AT LEAST 30wpm. A typing assessment will be part of the interview.
- Completion of a medical terminology course and/or knowledge of physician office operations is preferred
Location: Edward-Elmhurst Health ยท EMH-EC CALL CENTER
Schedule: Full time, Days, 8-5
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