Job description

Position:
*
Patient Services Specialist/Certified Enrollment Counselor*

Worksite:

Full Time with Benefits
Santa Rosa

Hours:

Monday – Friday, 8:00am to 5:00pm

Department:

Medical

FLSA Status:

Non-Exempt

Reports to:

Medical Office Manager

Salary Range:

$18.75 to $26.27 per hour

Application Closing Date:

Open until filled

Job Purpose: The Patient Services Specialist (PSS), under the Supervision of the Medical Office Manager, will provide in-person assistance to the individuals and families in need of help with both registering as a new patient and the insurance application process for Sonoma County Indian Health Project, Inc. (SCIHP). The PSS will interview applicants and determine eligibility for SCIHP services. Will be available to support individuals and families with understanding SCIHP services and their health insurance options. This position will be responsible for initiating, tracking, following up, processing and reporting the status of all benefit applications.
Qualifications:

• High School Diploma or general education degree (GED); or two (2) years of related experience and/or training; or equivalent combination of education and experience.
• Prior experience performing clerical duties, including substantial public contact with patients in a health care setting preferred.
• Achieve the Certified Enrollment Counselor Certificate within three (3) months of hire.
• Must maintain a valid, unrestricted California Driver’s license, be insurable under SCIHP’s automobile insurance, and meet insurance requirements regarding driver record in order to utilize GSA vehicles.
• Must comply with Federal and California laws regarding the use and disclosure of individually identifiable health information, with the provisions of the Health Insurance Portability and Accountability Act (HIPAA), and the Health Information Technology for Economic and Clinical Health Act (HITECH).
• Ensure the confidentiality of all applications, records, and any information received.
• Basic interviewing skills for the purpose of gathering information and explaining policies or clarifying information.
• Greet all patients and visitors in a warm and friendly manner.
• Demonstrates knowledge of available health benefit programs with Medi-Cal and/or Covered California plans.
• Establish and maintain constructive working relationships.
• Must possess current CPR certification or attend a SCIHP CPR training to become certified.
• Must pass a pre-employment drug screen, physical and background investigation.
• Must pass Covered California background investigation.
• Must provide proof of completed COVID vaccines and booster.

Special Qualifications:

• Must be sensitive to the needs of Native Americans and knowledgeable of their culture, traditions (beliefs and practices), history, and community.

Why Work for Us? SCIHP is a place where patients are treated with respect, dignity, compassion, and enables strong and trusting relationships with providers and staff. SCIHP offers a comprehensive and competitive benefits package that includes low deductible medical insurance, a medical and a dependent flexible spending account, along with employer-paid dental, vision, life insurance, employee assistance program (EAP), and a free gym membership. After 1 year of employment we offer a 401K Plan with an employer non-elective safe harbor contribution of 3% which is immediately 100% vested.
Apply to: Sonoma County Indian Health Project, Inc.
Attn: Human Resources Manager
144 Stony Point Road, Room 2209, Santa Rosa, CA 95401
Fax (707) 526-1016 or Email Resume and_ SCIHP Application to: _employment@scihp.org
Employment Application available online at: www.scihp.org/human-resources

Location: 144 Stony Point Rd, Santa Rosa, CA 95401

Job Type: Full-time

Pay: $18.75 - $26.27 per hour

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