Job description
- Responding to incoming calls and emails from customers
- Ascertaining that critical issues are escalated to the supervisor or management.
- Recognizing ongoing customer call trends, acting on them, and communicating the situation to management
- Transferring calls to the appropriate department
- Accepting customer calls and responding accurately and satisfactorily to their questions and concerns
- De-escalating conflict between dissatisfied customers by providing patient assistance and support.
- Contacting clients and customers to inform them of new products, services, and policies implemented by the company.
Job Type: Full-time
Pay: $33,000.00 - $38,000.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Call center: 1 year (Preferred)
Work Location: On the road
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.