Ready to take the next step in your career? Maybe you’re looking for advancement opportunities, a better work-life balance, or just something new and exciting.

At Pekin Insurance, we strive to go Beyond the expected® in everything we do.

The Claim Support Associate position is responsible for assisting with secretarial responsibilities for the Property & Casualty (P&C) Claim department. Responsibilities include typing letters, completing required forms, adding and updating providers W9 tax info in our systems, processing time-sensitive tasks promptly, corresponding with 3rd party vendors, making financial updates in our systems and transcribing recorded statements.

What You'll Do

• Transcribes dictation for Claim Representatives and Claim Adjusters. This includes typing letters, completing forms, and proofreading documents to correct grammar and punctuation prior to mailing
• Corresponds with 3rd party vendors to resolve towing and emergency roadside service
• Enters check recoveries, which includes determining the correct section that the recovery needs to be applied to and performing necessary calculations
• Enters data into claim software such as W9’s and payments into claim software
• Sends certified and overnight mail
• Issues payments for items such as legal bills, temporary total disability, medical bills, and police reports
• Proofreads weekly underwriting reports
• Orders certified and duplicate policies from the underwriting departments
• Answers P&C Claim staff phone calls, assists the caller, or directs them to the appropriate personnel
• Trains new and existing P&C Claim staff on Claim Associate job duties
• Completes standard office work functions such as photocopying, faxing, indexing mail, email, burning cd’s, archiving, and transcribing recorded statements
• Verifies policy and coverage information on 1st party rental and tow claims
• Opens claims to enter agent issued drafts
• Completes the daily Check Reconciliation (Optical Character Recognition - OCR) list
• Completes title applications and applies for salvage titles
• Learns and applies appropriate claim software searches to index mail, faxes, cd’s and emails
• Pulls claim history upon request
• Burns CD’s with claim file material for Subrogation, Physical Damage, and Workers Compensation claims
• Performs other duties as assigned

What You'll Need

Required

• High School diploma or equivalency
• Typically requires 0-2 years of related experience

Preferred or Specialized

• Experience training others preferred

Certifications & Licenses

• N/A

Knowledge, Skills & Abilities

Basic knowledge of:

• Microsoft Word
• office procedures and of spelling, grammar, punctuation, and arithmetic

Basic ability to:

• analyze, organize, and prioritize work while meeting multiple deadlines
• to review work for accuracy
• exercise proper telephone protocol
• label, prepare, parse, and copy
• accurately prepare and maintain records, files, and reports
• work as a team member and follow directions
• communicate clearly and professionally with all employees

What We Offer

We get it- You’re looking for a career with a company that invests in you. Our desire to enhance the employee experience through our benefits, work perks, and team-oriented environment made us one of 2019’s and 2020’s “Best Places to Work in Illinois.”

Some of what we offer includes paid volunteer time, reimbursement for industry certifications, flex time and more.

Interested?

Are you ready to join a team of people who work to provide exceptional service to our policyholders, agents, and community? Apply today! To view the step by step interview process click here.